How Generative AI Succeeds Where Chatbots Failed
The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
How Attended AI Can Be Used to Help Improve the Customer Appeasement Process
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…
Case Study: Agent Performance & Efficiency
Laivly collaborated with one of the largest manufacturers of packaged consumer foods, equipping their agents to handle customer queries and…
Case Study: Agent Speed-to-Production
Laivly partnered with America’s leading beauty retailer to help new agents reach performance levels in less time and with greater…
Case Study: Efficiency and CSAT
Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…
Case Study: Concession Savings
Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.…
Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022
Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…