Case Study: Agent Performance & Efficiency

Laivly collaborated with one of the largest manufacturers of packaged consumer foods, equipping their agents to handle customer queries and escalations faster and more efficiently—without negatively impacting quality.

Case Study: Efficiency and CSAT

Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and brand consistency.

Case Study: Concession Savings

Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.