Let us take over the tedious, repetitive tasks so your agent can focus on creating amazing customer experiences. Laivly simplifies processes and automates workflows across all tools to improve accuracy and save valuable time. It even provides real-time reporting and analytics to help you make more informed business decisions so you’re always improving.


Automated Research

Improve the efficiency of even your most productive agents with automated research and real-time case data. Laivly compiles and summarizes relevant customer details from across all your tools, setting up the agent with the information they need to create an outstanding customer experience.

Forms

Filling out escalation forms and support tickets is time-consuming…and boring. Laivly sources information across every tool in your tech stack to automatically populate fields for the agent, reducing the human error involved with manual work while reaching a faster resolution for the customer. 

Next Best Actions

Consider us your agent’s personal sidekick. Laivly follows the agent through their interaction and offers automation prompts such as key steps to creating an escalation ticket, copying notes between systems, and drafting on-brand email responses so the agent always knows their next move.

Pre-Draft Response

Draft engaging, high-touch response in seconds (not minutes) with Laivly’s AI and ML-recommended templates. Your agent just adds the courtesy and empathy that keeps your QA scores soaring.

Laivly can do all that… and so much more:

  • Process a return

  • Reply to an inquiry

  • Solve a complaint

  • Find order information
  • Process a refund or warrant case

  • Surface product information

  • Transfer case details across multiple systems
  • Escalate to a supplier or partner

  • Track an order

  • Book an appointment... so much more

98%

QA Score

Accurate and consistent messaging leads to higher-quality interactions.

66%

Improvement in EHT

Automated research and pre-drafted response templates significantly improve email handle time.

90%

Improvement in EPH

Automated research and pre-drafted response templates significantly improve the number of emails sent per hour.

84%

Reduction in AHT

Automated research and pre-drafted response templates significantly decrease handle time.

20%

Increase in Productivity

Automating time-consuming tasks makes agents more efficient than ever.

10%

 Improvement in CSAT

Fast, streamlined appeasements keep your customers coming back.


Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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