Laivly enforces business rules and sets up system safeguards so your agents can accurately adhere to your important policies every single time.

Laivly enforces business rules and sets up system safeguards, empowering new agents to master your policies and achieve faster time-to-value while your best agents deliver better customer experiences than ever before--all while saving you valuable time and money.

Enforcing your company policies accurately and efficiently has never been easier. 

Laivly ensures every agent adheres to the important policies you’ve laid out for your business.


Policy Adherence

Laivly’s AI-driven recommendations ensure your agents always adhere to policies while maintaining a consistent, on-brand experience that your customers will appreciate.

Agent Ramp

Ramp time again? Empower your team to scale up during busy training periods with AI-driven policy safeguards (like blocking form fields or restricting clickable areas) that increase consistency of policy adherence and improve the customer experience.

Rules-Based Workflows & Safeguards

Laivly applies guardrails for policy application based on reactive AI to reduce the number of inaccurate appeasements and increase consistency of policy adherence.

Maximize Revenue & Cost Savings

Proper policy adherence means maximum revenue and cost savings for your business. Laivly suggests appropriate appeasement amounts, expedites approvals, and offers a helpful checklist of information to consider when handling order issues and concessions.

Benefits

  • Ensure compliance to key policies and provide detailed reporting on policy adherence

  • Retain customers and minimize spending on invalid expenses
  • Reduce training time and costs associated with poor agent retention

  • Scale-up faster during busy ramp periods

98%

QA Score

Accurate and consistent policy adherence creates higher-quality interactions.

87%

Policy Adherence

Increase policy adherence when handling complex customer concerns and warranty requests.

41%

Increase in Accuracy of Expenses

Significantly reduce costly errors and invalid expenses.

##%

Increase in Speed to Production

New agents achieve production levels faster to produce significant savings on invalid expenses and appeasements

20%

Increase in Productivity

Efficiency is significantly improved as Laivly eliminates lengthy back-and-forth communication between the agent and customer.

10%

Increase in CSAT

Fast, streamlined appeasements turn every customer into a loyal one.

$1m

in savings

Skyrocket cost savings with policy controls and escalation tiers that keep your concession spend in check,


Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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