Don’t get tied up in tedious tasks and workflows. Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing the best experience for your customers.


Checklists

Laivly compiles helpful checklists specific to each case, guiding agents through complex processes and policies that otherwise might tempt them to cut corners due to handle-time pressure. Checklists are presented in an easy-to-view augmented display that clearly lists each step so nothing is missed.

Forms

Utilizing AI-based research, Laivly sources information across every tool in your tech stack to pre-fill forms for the agent and guide them to any details it doesn’t know. Not only does this cut back on the time it takes for agents to handle an interaction, it also reduces the human error involved in manually filling out form fields and key details.

Next Best Actions

Laivly follows the agent through their interaction and offers automation prompts such as key steps to creating an escalation ticket, copying notes between systems, and drafting on-brand email responses so the agent always knows what to do next.

Smart Response

If Laivly’s recommended actions suggests an email response, Laivly will use a combination of AI, Machine Learning, and Digital Automation to quickly gather relevant information across all systems and pre-draft an on-brand email reply within seconds—your agent just adds their personal touch and empathy that customers love.

Laivly can do all that… and so much more:

  • Use AI to provide automated approvals on items that previously required authorization from team leaders

  • Ensure compliance to key policies and provide detailed reporting on policy adherence

  • Decrease in number of inaccurate decisions or entries
  • Maintain consistency across every customer experience when resolving queries or concerns

  • Increase insight into overall spend with granular data to inform larger policy decisions

  • Get real-time insights into training and coaching opportunities for agents

50s - 60s

Improvment in AHT

Laivly’s suggested actions and checklists take the guesswork out of complex workflows, decreasing time spent on every request.

4%

Increased QA Score

Automated research and pre-drafted response templates significantly improve email handle time.

51%

Increase in Productivity

Efficiency is significantly improved as agents don’t waste time scrambling through complicated processes and decision making.

13.1%

 Increase in CSAT

Fast, empathetic resolutions turn every customer into a loyal one.

2.5x

Increase in Speed to Production

Agents achieve production levels faster to produce significant savings on invalid expenses and appeasements


See how Laivly is transforming some of the world’s top brands

We’ve collaborated with industry leaders to transform their customer experiences. See how Laivly is supercharging contact center communications for some of the world’s biggest brands.

Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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