Don’t waste time digging for the details. Laivly compiles all relevant customer information within seconds, even if it lives across multiple systems, saving valuable time for the agent and customer.

It’s all in the details

Laivly gathers important customer details (like addresses and order history) so agents can provide customers with the best possible experience from the moment they answer a call.

No costly integration or API required

Unlike most agent assist tools that live inside your CRM, Laivly lives on the desktop and seamlessly connects to all of your agent’s systems without any complex integrations.

Save time with instant case and customer details

As soon as a customer calls in, Laivly gets busy populating real-time case and customer details within seconds. Laivly conducts research and summarizes information, giving the agent everything they need to deliver an exceptional customer experience across any channel.

Power up with Digital Automation

Laivly leverages powerful Digital Automation to do the initial heavy lifting for the agent so they can focus on creating an incredible experience for the customer.

How We Save the Day

Up to 11.5%

time savings for order finding

Up to 6.7%

time savings for phone lookup

8.2%

average CSAT improvement


How it works

  • Platform-agnostic with no additional development required

  • Truly omnichannel for a seamless experience across all platforms

  • Gathers customer information across your entire tech stack in one easy view
  • Boosts agent productivity, freeing up time so they can focus on high-value tasks

  • Provides richer, real-time information about every customer interaction

  • Improves new team members’ performance and boosts morale for better employee retention

Happy agents, happy customers

“It makes work easier because it automatically pulls up all of the customer information. It makes things faster.”
- Nimrat

“I love it. SIDD is amazing! It cuts our work in half.”
Judy


Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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