Laivly’s Orchestration Layer is an AI-powered brain that connects your entire tech stack. Now your CRM works with your loyalty program, order management platform, and any other tool used in your center, without the need for APIs. Laivly instantly surfaces data across all of your system, making it easy for your agents to create incredible customer experiences. 


Lives on the desktop

Laivly doesn’t replace your tech stack, it works on top of it. Laivly lives on the agent’s desktop and pulls all relevant data from the apps and tools beneath it to help your agents draft high-touch responses in a flash—no more copy and paste or clicking between windows

No APIs

Say goodbye to costly APIs. We synthesize information across every tool in your contact center’s tech stack so your agents never waste time digging for the details.

Add AI to any system

Make your contact center smarter so your agents can work better, not harder. Laivly injects AI into any system and can layer it across your entire tech stack.

Streamline workflows & guide agents to outcomes

Streamline workflows and guide agents to outcomes faster than you ever thought possible.

Agent Satisfaction

76% of Laivly users say better technology boosts job satisfaction

Laivly can do all that… and so much more:

  • Process a return

  • Reply to an inquiry

  • Solve a complaint

  • Find order information
  • Process a refund or warrant case

  • Surface product information

  • Transfer case details across multiple systems
  • Escalate to a supplier or partner

  • Track an order

  • Book an appointment... so much more

98%

QA Score

Accurate and consistent messaging leads to higher-quality interactions.

66%

Improvement in EHT

Automated research and pre-drafted response templates significantly improve email handle time.

90%

Improvement in EPH

Automated research and pre-drafted response templates significantly improve the number of emails sent per hour.

84%

Reduction in AHT

Automated research and pre-drafted response templates significantly decrease handle time.

20%

Increase in Productivity

Automating time-consuming tasks makes agents more efficient than ever.

10%

 Improvement in CSAT

Fast, streamlined appeasements keep your customers coming back.


Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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