Happy, loyal customers mean maximum revenue—for the present and future. Utilizing AI, Digital Automation, and augmented display technologies, Laivly coaches agents through complex policies and appeasement strategies for fast resolutions and helps them identify cost-saving opportunities at every corner of your business (like turning a refund into a new sale).

Laivly leverages AI, Digital Automation, and augmented display technologies to coach agents through complex policies and appeasement strategies for fast resolutions, identifying cost-saving opportunities at every corner of the customer interaction (like turning a refund into a new sale).


Manage concession spend

Laivly enforces brand policies to maximize revenue and cost savings by suggesting appropriate appeasement amounts, expediting approvals, and offering a helpful checklist of information to consider when handling order issues and concessions.

Suggested amounts

We empower agents to offer solutions that go beyond costly refunds. From extending promotions to offering a discount or free month on a subscription, Laivly proactively suggests creative appeasements that will save you money and keep every customer coming back.

Warranty

From account details to order history, Laivly provides agents with the information they need to speed through complex warranty claims and eliminate tedious back-and-forth interactions with the customer.

Approvals and escalations

Our AI-driven automated approvals empower agents to resolve issues faster than ever without the need to escalate to a team leader, saving valuable business dollars on costly concessions and invalid expenses.

Customer Retention

Acquiring new customers is time-consuming and expensive—we make sure you don’t lose the ones you have by implementing policy-driven controls on invalid expenses, concessions, and retention messaging.

Ready for maximum revenue? Of course you are.

  • Enforce compliance to key policies

  • Maintain a consistent customer experience when resolving concerns or warranty requests

  • Decrease in number of inaccurate concessions and invalid expenses
  • Boost customer satisfaction (CSAT) and increase customer lifetime value (CLV)

  • Resolve issues faster than ever with AI-driven automated approvals 

  • Increase insight into overall spend with granular data to inform larger policy decisions

$1m

in savings

Skyrocket cost savings with policy controls and escalation tiers that keep your concession spend in check

87%

Policy Adherence

Increase policy adherence when handling complex customer concerns and warranty requests.

12%

Increase in QA Score

Accurate and consistent policy adherence creates higher-quality interactions.

41%

Increase in Accuracy of Expenses

Significantly reduce costly concessions and invalid expenses.

20%

Increase in Productivity

Efficiency is significantly improved as Laivly eliminates lengthy back-and-forth communication between the agent and customer.

10%

Increase in CSAT

Fast, streamlined appeasements turn every customer into a loyal one.

$1m

in savings

Skyrocket cost savings with policy controls and escalation tiers that keep your concession spend in check,


Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

Image Learn More
Image

Profit Max

Provide guidance and approvals for concessions and appeasements

Image

Smart Response

Suggests the best written responses for emails, social, and reviews

Image

Enforce

Restrict access to certain systems, screens, or forms

Image

Automate

Automate tedious tasks with just one click

Image

Guide

Suggest and guide agents on next steps for key workflows

Image

Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

Image

Key Features

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.

  • Duis condimentum orci consectetur justo molestie dictum.

  • Nam non lacus consectetur, bibendum mauris porttitor, aliquam sapien.

  • Maecenas ut turpis quis ante euismod tristique.

  • Quisque sed ipsum aliquet, varius enim vitae, finibus eros.

  • Sed lacinia ipsum vel hendrerit fringilla.
  • Lorem ipsum dolor sit amet, consectetur adipiscing elit.

  • Duis condimentum orci consectetur justo molestie dictum.

  • Nam non lacus consectetur, bibendum mauris porttitor, aliquam sapien.

  • Maecenas ut turpis quis ante euismod tristique.

  • Quisque sed ipsum aliquet, varius enim vitae, finibus eros.

  • Sed lacinia ipsum vel hendrerit fringilla.