Laivly turns every agent into a brand expert, equipping them with the toolkit to provide a consistent customer experience across every channel of your business while adhering to company policies.

Research

Laivly compiles helpful checklists specific to each case, guiding agents through complex processes and policies that otherwise might tempt them to cut corners due to handle-time pressure. Checklists are presented in an easy-to-view augmented display that clearly lists each step so nothing is missed.

Response

Utilizing AI-based research, Laivly sources information across every tool in your tech stack to pre-fill forms for the agent and guide them to any details it doesn’t know. Not only does this cut back on the time it takes for agents to handle an interaction, it also reduces the human error involved in manually filling out form fields and key details.

Review

Laivly follows the agent through their interaction and offers automation prompts such as key steps to creating an escalation ticket, copying notes between systems, and drafting on-brand email responses so the agent always knows what to do next.

Here’s How We Save the Day (for Customers and Agents)

91.2%

Increase in FCR

Laivly’s Actionable Detection technology ensures all inquiries are addressed in the first response.

4%

 Increased QA Score

Agents spend time personalizing the recommended response instead of searching for the appropriate copy.

51%

Increase in Productivity

Automated research and pre-drafted response templates significantly improve email handle time.

13.1%

Increase in CSAT

Laivly’s suggested actions and checklists take the guesswork out of complex workflows, decreasing time spent on every request.


Happy agents, happy customers

76% of Laivly users say better technology boosts job satisfaction
Laivly takes over repetitive, low-value tasks like searching for response templates so agents can focus on making a positive impact for their customers. Empowered agents take pride in their work, resulting in boosted morale, increased job satisfaction, and better employee retention.

How it works

1

Laivly recognizes a new email, analyzing text and issue details within seconds

2

Laivly highlights key issues, ensuring no topic is missed. Laivly then suggests an on-brand templated response.

3

The agent personalizes the pre-drafted response


4

Laivly exports a draft into your CRM, adding any additional paragraphs from the agent

5

The agent conducts a final review and quality check before sending


6

Laivly is ready for the next email!



See how Laivly is transforming some of the world’s top brands

We’ve collaborated with industry leaders to transform their customer experiences. See how Laivly is supercharging contact center communications for some of the world’s biggest brands.

Agents are the heroes of your contact center.
Laivly is their superpower.

Speak to one of our contact center experts to discover how Laivly can transform your
customer care experience.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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