Employee Retention with Superpunch

In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%.

We developed Superpunch, our self-service technology, to help agents follow their schedule, receive shift reminders, and even pay themselves using the Express Pay Feature. This has resulted in lower attrition rates of our agents across our global contact centers.

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