How does AI agent assist work?

AI agent assist provides real-time guidance, automates notes, and pulls insights from multiple systems to help agents resolve issues faster. Sidd Duo agent assist connects across your existing tools to surface the right information at the right moment, reducing handle time while improving accuracy and agent confidence. Read more about Sidd Duo.

Can Sidd integrate with existing CCaaS platforms?

Yes. Laivly created Sidd to work with your current contact center platform without disrupting workflows. It’s designed to layer into your existing environment—integrating with leading platforms and systems—so you can enhance performance without costly migrations or retraining.

Is Laivly enterprise-ready?

Yes. Laivly built our AI-powered Sidd CX Ecosystem for enterprise contact centers. Sidd is designed to meet high standards for security, compliance, and scalability. From data protection to system reliability, Sidd supports complex environments and large agent populations without compromising performance.

How long does implementation take?

Sidd can be deployed in weeks, not months, with minimal IT support required. The Sidd CX Ecosystem—comprising Sidd Intercept, Sidd Solo, Sidd Duo, and Sidd Studio—integrates with your existing systems so teams start seeing value quickly, without long implementation cycles or heavy resource demands.

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Partnership Beyond the Platform

With Laivly, contact centers get results that matter. Agents love how Sidd feels built for the way they actually work—and teams get a partner that doesn’t disappear after launch. We embed with your ops team during rollout and stay in the work with you long after go-live.

Success comes standard with Laivly.

The AI Ecosystem Built for the Reality of CX

Contact center AI only works when it’s part of how agents and systems already work. That’s why most bolt-on platforms perform like an afterthought: they aren’t built into your workflows. Laivly built Sidd to enhance and orchestrate the systems and flows you already have in place, so AI becomes an organic part of every interaction.

What You Can Do with Sidd

Sidd Intercept acts as an AI frontline for voice, SMS, chat, or email, answering queries or making full-context handoffs to human agents

Deflect repetitive volume with intelligent triage

Sidd Intercept acts as an AI frontline for voice, SMS, chat, or email, answering queries or making full-context handoffs to human agents

Resolve cases instantly with autonomous AI

Sidd Solo handles cases independently from start to finish, fully on brand and with complete transparency

Guide agents in real time with smart assist

In-the-moment prompts, queues, and scripts in Sidd Duo reinforce workflows and policies and improve agent confidence

Surface insights that improve QA and coaching

Analyze 100% of interactions in real time instead of relying on small QA samples to spot trends and coaching opportunities

Stay in control of everything Sidd does, no IT needed

User-friendly Sidd Studio lets you manage, monitor, and roll out Sidd deployments and changes without backend IT support

See How the Ecosystem Works

Laivly’s Sidd CX Ecosystem helps contact centers reduce friction, move faster, and get more value from the tools and people they already have. Intelligent agentic AI on the front-end to serve your customers, plus intuitive agent assist to support your agents—every contact handled, start to finish.

Diagram of the Sidd CX Ecosystem: Intercept, Duo, Solo, and Studio

Explore Platform Overview

The Only AI Partner That Stays in the Work with You

Most vendors hand you a platform and wish you luck. Laivly operates differently, because we come from the contact center and we know that technology alone doesn’t move metrics. People, process, and iteration do.

We start with your strategy.

We draw on our deep contact center experience to identify your highest-impact use cases first—so you’re not left guessing where AI will actually move the needle.

We deploy without disruption.

Sidd layers into your existing tech stack without rebuilds or required APIs. Your team keeps working the way they work. The AI just makes them better at it.

We stay until it sticks.

Post-launch is critical for adoption. We embed with your team, use real performance data to iterate, and keep improving your solution month over month—because ROI compounds when people keep paying attention.

"The partnership with Laivly has been fantastic. They literally sit next to agents and listen. When we launch new pilots, they’re side by side with them, working through any kinks.
It just feels like they're part of our team."

Angie Flury

Chief Contact Center Officer • Morgan & Morgan

Sidd Pays for Itself. We Can Prove It.

Laivly’s pricing model is designed for contact centers that want measurable ROI from AI. For teams ready to deploy conversational AI, autonomous resolution, and agent assist, the Sidd CX Ecosystem is priced by transaction outcome instead of seats or licenses. Or, for teams that want to start with AI-powered agent assist before moving to full automation, we offer per-seat pricing. Either way, there’s no feature-gating or hidden add-ons. Sidd typically pays for itself with the savings from your first Sidd deployment alone.

Here’s how companies have benefitted after deploying Sidd:

71 %
peak improvement in AHT

Automated fraud detection saved an escalation team 3,000+ hours a month

2.7 x
faster onboarding during ramp

New hires on the floor 5 weeks faster during ramp saved one brand $277K

358 %
ROI after 1 deployment

Real-time prompts and policy enforcement led to more reships and fewer refunds

Trust. Safety. Ethics.

Most companies add an ethics section because they feel like they have to. We added ours because we’ve seen what happens when AI moves faster than accountability.

We are committed to creating technology that enhances the human experience. Our approach prioritizes using AI and automation in a responsible and ethical manner that recognizes the rights, privacy and equality of everyone. This requires transparency, collaboration, and a relentless focus on applying leadership and ethics to every step of the development process. We respect the technology, and take responsibility for the impact it will have on our shared future.

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.

Move Faster. Launch Smarter. Win Sooner. With Laivly.

Sidd is the adaptable AI agent built for the contact center and ready for whatever’s next. Deploy, manage, and evolve AI intelligently with Laivly. Talk to our team today.

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AI at Scale.
Humans at Their Best.

Partnership Beyond the Platform