Bring your contact center to life. 

Laivly supercharges your entire contact center, not just your CRM. Inject AI into any existing system, or layer automation across your whole tech stack. Streamline workflows, analyze customers on the fly, guide agents to outcomes, and reach resolutions...all at lightspeed. The future is Laivly.

Laivly is powered by 6 product modules

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Inform

Gather contact info across mutliple systems in one easy view

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Guide

Suggest and guide agents on next steps for key workflows

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Automate

Automate tedious tasks with just one click

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Enforce

Restrict access to certain systems, screens, or forms

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Profit Max

Provide guidance and approvals for concessions and appeasements

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You assembled the perfect tech stack. Now let’s make it work as a team.

Laivly’s Orchestration Layer is an AI-powered brain that seamlessly ties your tech stack together without the use of APIs. Now, your CRM works with your loyalty program, order management platform, and any other tool used in your center. Laivly instantly surfaces information across all of your systems, helping agents better understand their customers and driving powerful value on the fly.

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Inform

You know your customers, Laivly knows the details
We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.

 

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Guide

Keep agents focused on what’s next
Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re equipped to handle any situation.

 

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Automate

Save time by automating tedious tasks
Let us take care of tedious tasks so your agent can focus on what they do best: making your customers smile. Laivly simplifies processes and automates workflows across all tools to improve accuracy and save time. It even monitors operations to proactively suggest new items to automate! 

 

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Enforce

Reduce agent error and accelerate speed-to-production
You’ve laid out the best possible policies for your business, we make sure your agents stick to them. Laivly enforces business rules and sets up safeguards like blocking form fields or restricting clickable areas, ensuring adherence to policy while speeding up agent time-to-value during training periods.

 

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Smart Response

Intelligent, lightning-fast responses 
Laivly uses advanced AI, Machine Learning, and Digital Automation to quickly gather relevant information and drafts the perfect response within seconds. Whether it’s an email, social media post, review, or support ticket, Laivly knows the right thing to say at the right time—your agent just adds their friendly, personal touch.

 

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Profit Max

Maximize profits with a virtual AI coach
Laivly masters your company procedures so your agents can focus on personalization instead of policies. Using AI to conduct automated approvals, Laivly guides agents through complex policies in real-time to determine the best appeasement strategies while maximizing revenue and cost savings.

 

We transform every agent into a superagent

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Improve agent efficiency
and performance

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Accelerate speed-to-production
and boost agent satisfaction

 

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Elevate brand image and accuracy through consistent messaging