Laivly is powered by 6 product modules
You assembled the perfect tech stack. Now let’s make it work as a team.
Laivly’s Orchestration Layer is an AI-powered brain that seamlessly ties your tech stack together without the use of APIs. Now, your CRM works with your loyalty program, order management platform, and any other tool used in your center. Laivly instantly surfaces information across all of your systems, helping agents better understand their customers and driving powerful value on the fly.
You know your customers, Laivly knows the details
We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.
Keep agents focused on what’s next
Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re equipped to handle any situation.
Save time by automating tedious tasks
Let us take care of tedious tasks so your agent can focus on what they do best: making your customers smile. Laivly simplifies processes and automates workflows across all tools to improve accuracy and save time. It even monitors operations to proactively suggest new items to automate!
Reduce agent error and accelerate speed-to-production
You’ve laid out the best possible policies for your business, we make sure your agents stick to them. Laivly enforces business rules and sets up safeguards like blocking form fields or restricting clickable areas, ensuring adherence to policy while speeding up agent time-to-value during training periods.
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Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.
Intelligent, lightning-fast responses
Laivly uses advanced AI, Machine Learning, and Digital Automation to quickly gather relevant information and drafts the perfect response within seconds. Whether it’s an email, social media post, review, or support ticket, Laivly knows the right thing to say at the right time—your agent just adds their friendly, personal touch.
Maximize profits with a virtual AI coach
Laivly masters your company procedures so your agents can focus on personalization instead of policies. Using AI to conduct automated approvals, Laivly guides agents through complex policies in real-time to determine the best appeasement strategies while maximizing revenue and cost savings.
We transform every agent into a superagent
Improve agent efficiency
and boost agent satisfaction
Elevate brand image and accuracy through consistent messaging