Magnum KPI is an interactive chatbot that converses with leaders in real-time to help manage their teams more efficiently.
The KPI data is shared through a messaging platform of their choice (e.g. Slack, Google Hangouts), allowing more time for coaching and less time reading detailed reports for the same information.
Programs using Magnum KPI experience:
Increased Quality Assurance
Happier, more engaged agents
Additional team support on escalated customer interactions
Increased productivity with increased access to info
How It Works
Leaders simply ask ‘How is Steve Rogers' CSAT?’ and a machine learning algorithm understands the question, locates the answer, and communicates it back with proactive recommendations.
Compatible with Smart Glasses Augmented Reality technology, Magnum KPI allows leaders to walk around and coach their team in real time. Push notifications flag issues with individual or team performance.