Your Contact Center, Optimized.
Laivly is the generative AI and enterprise automation platform designed specifically for the contact center environment. Get more from your CX program. Higher productivity, stronger customer satisfaction, reduced appeasement costs. It's all possible with Laivly.
Digital Worker. Team Player.
Say hello to SIDD, the artificial intelligence powering the Laivly platform. SIDD uses machine learning, automation, and large language models, including GPT, to reach resolutions faster and with more accuracy while ensuring your customers’ information and your brand’s reputation are fully protected.
Support your CX team. Satisfy your customers. Strengthen your bottom line. From agent assist to unattended solutions, SIDD is the digital worker that’s built for the future of CX.
Bridge Technology
Orchestrated in Perfect HarmonyAny tool, anytime, anywhere—Laivly connects them all. SIDD accesses your CX tech stack through the frontend like an agent would, so there’s no need for complex integration or replatforming. Just an orchestration layer of artificial intelligence that allows every tool your team uses to work in harmony.
Inform Decisions
Be a Real Know-It-AllSIDD analyzes each case and uncovers valuable insights, from a customer’s loyalty status to the potential for fraud. SIDD helps agents personalize customer interactions, know when to escalate a case, and even determine the ideal appeasement solution.
Guide Workflows
Your Agents' Reliable NavigatorSIDD predicts what your agents need to know in real time. It maps out ideal workflows for best-case solutions and guides agents along the way. Agents reach production levels faster and with more confidence.
Automate Tasks
Actions Speak Louder Than WordsSIDD does more than guide and assist agents. It also navigates, searches, types, and performs actions—just like a human would. Whether in support of or on behalf of an agent, SIDD automates business functions at lightning-fast speeds.
Enforce Policies
(Over)Lay Down the LawSIDD reinforces training and protects your brand with in-the-moment QA, intelligent overlays, and AI-driven approvals. Configurable control. Better compliance. Fewer invalid appeasement expenses. More consistency.
Respond Intelligently
A Smarter Conversation StarterSIDD writes, communicates, and solves problems like a human, staying on brand and empathetic through a blend of generative AI and proprietary language filters. SIDD handles email, chat, social media, case notes, and real-time summaries, using every interaction to learn and improve.
Chart a Course for the Future of CX
More efficient. More consistent. Improve the agent experience and the customer experience. From attended automation to unattended digital workers—and everything in between. Evolve your contact center with Laivly.