Bring your contact center to life

Laivly supercharges your entire contact center, not just your CRM. Inject AI into any existing system, or layer automation across your whole tech stack. Streamline workflows, analyze customers on the fly, guide agents to outcomes, and reach resolutions - all at lightspeed. The future is Laivly.

Bring your contact center to life

Laivly supercharges your entire contact center, not just your CRM. Inject AI into any existing system, or layer automation across your whole tech stack. Streamline workflows, analyze customers on the fly, guide agents to outcomes, and reach resolutions - all at lightspeed. The future is Laivly.

You assembled the perfect tech stack. Now let’s make it work as a team.

The Orchestration Layer is an AI-powered brain that seamlessly ties your tech stack together without the use of APIs. Now, your CRM works with your loyalty program, order management platform, and any other tool used in your center. Laivly instantly surfaces information across all of your systems, helping agents better understand their customers and driving powerful value on the fly.

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Orchestration Layer

You assembled the perfect tech stack. Now let’s make it work as a team

The Orchestration Layer is an AI-powered brain that seamlessly ties your tech stack together without the use of APIs. Now, your CRM works with your loyalty program, order management platform, and any other tool used in your center. Laivly instantly surfaces information across all of your systems, helping agents better understand their customers and driving powerful value on the fly.

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Inform

You know your customers, Laivly knows the details

Learn everything you need to know about your customers within seconds—even if their data lives across multiple systems. Get all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.

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Inform

You know your customers, Laivly knows the details

Learn everything you need to know about your customers within seconds—even if their data lives across multiple systems. Get all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.

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Guide

Keep agents focused on what’s next

Keep agents one step ahead by receiving guidance and next best actions for complex policies. AI is used to supplement agent processes with knowledge so they’re equipped to handle any situation.

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Automate

Save time by automating tedious tasks

Let us take care of tedious tasks so your agent can focus on what they do best: making your customers smile. Simplify processes and automate workflows across all tools to improve accuracy and save time.

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Automate

Save time by automating tedious tasks

Let us take care of tedious tasks so your agent can focus on what they do best: making your customers smile. Simplify processes and automate workflows across all tools to improve accuracy and save time.

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Enforce

Reduce agent error, speed-to-production and maximize profits

Laivly masters your company procedures so your agents can focus on personalization instead of policies. Enforce using AI to conduct automated approvals, guide agents through complex policie, safeguards to ensure adherence to policy in real-time to determine the best appeasement strategies while maximizing revenue and cost savings. In addition, Enforce also speeds up agent training time.

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Respond

Intelligent, lightning-fast responses

Leverage advanced AI, Machine Learning, and Digital Automation to quickly gather relevant information and draft the perfect response within seconds. Whether it’s an email, social media post, review, or support ticket, Laivly knows the right thing to say at the right time—your agent just adds their friendly, personal touch.

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Respond

Intelligent, lightning-fast responses

Laivly uses advanced AI, Machine Learning, and Digital Automation to quickly gather relevant information and drafts the perfect response within seconds. Whether it’s an email, social media post, review, or support ticket, Laivly knows the right thing to say at the right time—your agent just adds their friendly, personal touch.

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We transform every agent into a SuperAgent

Improve agent efficiency and performance, accelerate speed-to-production and boost agent satisfaction, and elevate brand image and accuracy through consistent messaging.

Efficiency
100%
Performance
100%
Speed to Production
100%
Agent Satisfaction
100%
Brand Image & Accuracy
100%
Efficiency
100%
Performance
100%
Speed to Production
100%
Agent Satisfaction
100%
Brand Image & Accuracy
100%