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SIDD Chat is not just another chat bot. It provides the agent with fast responses that update in realtime based on the customer intent and sentiment. In other words, SIDD Chat learns as the agent learns, and remembers what has happened.

Our unique approach to Artificial Intelligence and Machine Learning use not only the standard natural language processing, but natural language generation to support the agent in the most human way.

Using our technology, SIDD Chat has the ability to understand the context and build a conversation. 

SIDD Chat works beside the agent, suggesting responses in real time and modifying suggestions as more info is provided. Agents are in complete control of the conversation, allowing SIDD to propose responses along the way. 

Not only is SIDD Chat using your approved responses, it can also generate its own take on that response based on brand voice and customer information provided.

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Benefits

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Agent Assist

SIDD Chat works beside the agent, suggesting responses in real time and modifying suggestions as more info is provided

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Agent Control

Agents are in complete control of the conversation, allowing SIDD to propose responses along the way.

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Agent Voice

Not only is SIDD Chat using your approved responses, it can also generate its own take on that response based on brand voice and customer information provided.