SIDD Compass is the guide you didn’t know you needed, but don’t want to work without. SIDD Compass works with each of your agents to provide direction and guidance throughout their customer interactions.
SIDD Compass follows the agent through their interaction by watching the screen and the steps taken to solve a particular contact. SIDD Compass offers automations to the agent, such as next steps when creating an escalation ticket, copying notes between systems, and drafting case notes based on actions of the customer and agent.
SIDD Compass also offers compliance support, enforcing or restricting specific actions. For example, if an agent shouldn’t be applying a voucher over the amount of $50 without a supervisor’s signature, SIDD can advise the agent to escalate the issue. SIDD also offers real-time QA and reporting on workflow events to be leveraged in SIDD Insights.
With SIDD Compass in your back pocket, your agents will never feel lost again.