Imagine you could hire someone to sit behind every agent and watch their screen to take note of when certain behaviors happened. This would open up a whole world of data that is otherwise lost. SIDD Insights is this person. Well, sort of.
SIDD Insights is an AI that lives on the desktop that can tie together insights across multiple platforms to help understand what is happening on the screen to create unique reports you would otherwise not get access to.
Traditional software lacks the capability of tracking and hooking into metrics, giving you a smaller view of insights and data. SIDD Insights is automated time motion. It can hook onto visual and other cues in a way you can’t with traditional software.