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Contact centers experience waves of extreme ramp, requiring lengthy hiring and training periods that lead to inefficiencies and increased costs. Laivly acts as your agent’s virtual AI coach, guiding them through complex workflows and policies so they can achieve production levels faster and feel more supported in the work they do.

2.5x

Faster in Speed to Production


Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Laivly is powered by 6 product modules

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Inform

Gather contact info across mutliple systems in one easy view

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Guide

Suggest and guide agents on next steps for key workflows

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Automate

Automate tedious tasks with just one click

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Enforce

Restrict access to certain systems, screens, or forms

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Inform

We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents don’t waste valuable time digging for the details.

We give agents all the information they need about their customer—even if their data lives across multiple systems. Laivly gathers case specifics (like addresses or order history) to save valuable time and boost agent efficiency.

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Inform

We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents don’t waste valuable time digging for the details.

We give agents all the information they need about their customer—even if their data lives across multiple systems. Laivly gathers case specifics (like addresses or order history) to save valuable time and boost agent efficiency.

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Guide

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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Guide

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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Automate

Laivly reduces time-consuming tasks to a single click (or no click at all!) so your agent can focus on offering a highly personalized customer experience. 

Laivly automates error-prone actions like returns, order cancellations, and form filling so your agent can focus on what they do best: making your customers smile.

Laivly automates tedious error-prone actions like returns, order cancellations, and form filling so your agent can focus on delivering a personalized high-touch response that keeps your customers coming back.

Laivly takes over tedious work from the agent by automating time-consuming tasks like returns, order cancellations, and form filling. This frees up time so your agent can do what they love most: create amazing experiences for their customers.

Empower your agents to feel more fulfilled by the work they do. As Laivly’s advanced AI and Digital Automation takes over repetitive, low-value tasks, agents can focus on delivering high-value experiences that truly make a difference for their customers.·  

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Automate

Laivly reduces time-consuming tasks to a single click (or no click at all!) so your agent can focus on offering a highly personalized customer experience. 

Laivly automates error-prone actions like returns, order cancellations, and form filling so your agent can focus on what they do best: making your customers smile.

Laivly automates tedious error-prone actions like returns, order cancellations, and form filling so your agent can focus on delivering a personalized high-touch response that keeps your customers coming back.

Laivly takes over tedious work from the agent by automating time-consuming tasks like returns, order cancellations, and form filling. This frees up time so your agent can do what they love most: create amazing experiences for their customers.

Empower your agents to feel more fulfilled by the work they do. As Laivly’s advanced AI and Digital Automation takes over repetitive, low-value tasks, agents can focus on delivering high-value experiences that truly make a difference for their customers.·  

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Enforce

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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Enforce

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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Smart Response

Laivly instantly pre-drafts the perfect email, review, or social media response within seconds. The result? Productivity increases up to 30% and agents achieve production levels five times faster than they would without Laivly.

Agents love our pre-drafted Smart Response templates. Whether it’s for an email, review, or social media post, Laivly’s AI-generated replies not only significantly reduce handle time, but improve employee satisfaction and morale (who doesn’t love a cute agent assistant that does the work for them)?

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Smart Response

Laivly instantly pre-drafts the perfect email, review, or social media response within seconds. The result? Productivity increases up to 30% and agents achieve production levels five times faster than they would without Laivly.

Agents love our pre-drafted Smart Response templates. Whether it’s for an email, review, or social media post, Laivly’s AI-generated replies not only significantly reduce handle time, but improve employee satisfaction and morale (who doesn’t love a cute agent assistant that does the work for them)?

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Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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