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Inconsistent experience is the #1 reason why customers leave brands for competitors. Don’t give your customer an excuse to jet. Laivly’s on-brand response templates, guided workflows, and policy adherence safeguards empower your agents to deliver a level of accuracy, speed, and consistency that your contact center—and your customers—have never seen before.

Customers are underwhelmed with generic messages, long wait times, and inconsistent experiences, while agents are overwhelmed with navigating complex processes on their own and managing clunky back-end processes. We take care of all that. Using intelligent pre-drafted responses, guided workflows, and policy adherence checklists, Laivly empowers your agents to reach resolutions at a level of accuracy, speed, and consistency that your contact center has never seen before.

 

13.1%

Increase in CSAT

4%

Increase in QA SCORE


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Inconsistent experience is the #1 reason why customers leave brands for competitors. Don’t give your customer an excuse to jet. Laivly’s on-brand response templates, guided workflows, and policy adherence safeguards empower your agents to deliver a level of accuracy, speed, and consistency that your contact center—and your customers—have never seen before.

Customers are underwhelmed with generic messages, long wait times, and inconsistent experiences, while agents are overwhelmed with navigating complex processes on their own and managing clunky back-end processes. We take care of all that. Using intelligent pre-drafted responses, guided workflows, and policy adherence checklists, Laivly empowers your agents to reach resolutions at a level of accuracy, speed, and consistency that your contact center has never seen before.

 

13.1%

Increase in CSAT

4%

Increase in QA SCORE


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Smart Response

Laivly turns every agent into a brand expert, equipping them with the toolkit to provide consistent messaging across every channel of your business. From AI-driven pre-drafted response templates to real-time quality checks for tone and grammar, Laivly handles the tedious tasks so your agents can focus on offering highly personalized experiences that your customers love.

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Smart Response

Laivly turns every agent into a brand expert, equipping them with the toolkit to provide consistent messaging across every channel of your business. From AI-driven pre-drafted response templates to real-time quality checks for tone and grammar, Laivly handles the tedious tasks so your agents can focus on offering highly personalized experiences that your customers love.

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Guide

Laivly is always one step ahead, using AI to direct agents through workflows and next best actions so they’re equipped to handle any situation with ease–saving time, improving accuracy, and increasing customer satisfaction every step of the way.

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Guide

Laivly is always one step ahead, using AI to direct agents through workflows and next best actions so they’re equipped to handle any situation with ease–saving time, improving accuracy, and increasing customer satisfaction every step of the way.

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Enforce

Make every agent an expert on your company policies—without ever having to flip through lengthy brand manuals and employee handbooks. Laivly enforces the best policies to maximize revenue and cost savings by suggesting appropriate amounts, allowing for approval functions, and offering a helpful checklist of information to consider.

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Enforce

Make every agent an expert on your company policies—without ever having to flip through lengthy brand manuals and employee handbooks. Laivly enforces the best policies to maximize revenue and cost savings by suggesting appropriate amounts, allowing for approval functions, and offering a helpful checklist of information to consider.

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