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Approving appeasements has never been easier. Laivly enforces brand policies and guides agents through workflows to efficiently handle complex concessions while reducing invalid expenses


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Approving appeasements has never been easier. Laivly enforces brand policies and guides agents through workflows to efficiently handle complex concessions while reducing invalid expenses


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Inform

We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents don’t waste valuable time digging for the details.

We give agents all the information they need about their customer—even if their data lives across multiple systems. Laivly gathers case specifics (like addresses or order history) to save valuable time and boost agent efficiency.

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Inform

We tell agents everything they need to know about their customer within seconds—even if their data lives across multiple systems. Laivly gathers all relevant information (like addresses or order history) so agents don’t waste valuable time digging for the details.

We give agents all the information they need about their customer—even if their data lives across multiple systems. Laivly gathers case specifics (like addresses or order history) to save valuable time and boost agent efficiency.

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Guide

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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Guide

Laivly keeps agents one step ahead by guiding them through complex policies and offering next best actions, using AI to supplement agent processes with knowledge so they’re empowered to handle any situation.

Keep agents focused on what’s next. From order inquiries to appeasements, Laivly guides agents step-by-step through complex policies so they’re empowered to handle difficult cases on their own instead of escalating up the chain of command/to a team lead. 

Laivly guides agents through complex processes in real-time with suggested next best actions, checklists, and automated approvals that help save time and money while providing a seamless experience for the customer and agent.

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How it Works

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Guide Workflow

Overlays graphics
and suggestions
to help agents.

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Enforce Compliance

Adds new controls to CRM to ensure every expense follows policy.

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Improve Efficiency

Assists with escalations, prioritizing and tracking expense requests.

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Improve Accuracy

Expense team approves escalations to validate expenses before they’re
paid.



How it Works

Image

Guide Workflow

Overlays graphics and suggestions to help agents.

Image

Enforce Compliance

Adds new controls to CRM to ensure every expense follows policy.

Image

Improve Efficiency

Assists with escalations, prioritizing and tracking expense requests.

Image

Improve Accuracy

Expense team approves escalations to validate expenses before they’re
paid.