We live in a world of seemingly unlimited product selection, and this shift in consumer expectations is completely reshaping the CPG industry. Shoppers want highly personalized omnichannel experiences across all consumer touchpoints—from email to online support, and beyond. Whether it’s the perfect product suggestion, ultra-fast email responses, or selecting the best appeasement strategy for any situation, Laivly empowers agents to deliver an outstanding brand experience every step of the way.


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We power up the world’s biggest brands

We collaborated with one of the largest manufacturers of packaged consumer foods to improve agent efficiency and cost savings while delivering an outstanding experience for hundreds of customers.
In just 5 months, we saw:

52-60s

AHT
improvement

1,741

total hours
saved

3.6%

QA
improvement

31

hours of extra capacity per FTE

352

additional emails can be handled by FTE per month


Laivly improves KPIs across your entire CPG contact center, from agent efficiency to customer satisfaction, and everything in between.

Turn every customer into a loyal one

Laivly’s on-brand AI-generated response templates empower agents to reply to customers with speed, accuracy, and empathy—and keeps them coming back.

Automate time-consuming tasks and quickly complete escalations

Laivly takes over tedious tasks like populating tickets and forms, saving the agents valuable time so they can quickly move through escalations to retail partners and manufacturers.

Empower agents to become brand experts across hundreds of products

Laivly is your agent’s virtual AI coach, guiding them through complex processes and policies in real-time so they can instantly become specialists on any brand or product in your portfolio.

Ensure adherence to complex policies across a large brand portfolio

By enforcing specific business rules and setting up safeguards like blocked form fields or restricting clickable areas, Laivly ensures agents adhere to the specific brand policies laid out by every brand under your umbrella.

Streamline information across your entire technology stack

From order management systems to loyalty platforms, Laivly seamlessly interfaces with your existing software to gather the most relevant information for your agent.

Increase speed-to-production without sacrificing quality

Laivly’s business rules-based workflows proactively prevent costly errors while accelerating new agent’s time-to-value.

Know your customers better than anyone else.

Laivly’s robust analytics tie together data across multiple platforms to provide richer, real-time information about your customer interactions to help improve products, packaging, promotions, and more.

Boost agent morale and job satisfaction.

Laivly takes over repetitive, low-value tasks from the agent so they can focus on delivering positive, empathetic interactions with their customers.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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