Online commerce surged 49% in April 2020—safe to say the rise of digital consumerism is here to stay. E-commerce and retail companies are challenged with overhauling their customer journey to reflect the changing landscape and accelerate the implementation of digital transformation into their existing programs today. Laivly does all of that and more, empowering your e-commerce or retail business to scale up fast during tricky ramp periods, automate repetitive work, and keep agents on-brand for consistent, high-touch customer experiences.


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We power up the world’s biggest brands

We collaborated with one of the world’s largest cosmetics companies to boost productivity, improve QA scores, and increase speed-to-production during a busy holiday ramp period. In just 6 weeks, we saw:

5 WEEK

reduction in ramp time

30%

improvement in EHT

17%

improvement in FCR

10%

improvement in CSAT

49.3%

productivity improvement in EPH

12%

improvement in QA score


Laivly improves KPIs across your entire Travel & Hospitality contact center

Manage online orders and customer requests with superspeed

Order management for e-commerce and retail contact centers can be tedious, complex, and error-prone—until now. Laivly transforms how agents and customers communicate with advanced AI-driven solutions that process order requests at warp speed. 

Connect all of the tools in your technology stack

From order management systems to loyalty platforms, Laivly surfaces data across every tool to gather the most relevant information for your agent.

Know everything about your customer before you even answer the call

Know everything about your customer before you even answer a call. Laivly surfaces all the important details (like order history and addresses), so your agent has the full picture at the first point of contact.

Guide agents through complex order flows

Laivly guides agents through workflows with an easy-to-view checklist to ensure nothing is missed. Whether it’s processing warranties, issuing refunds, or canceling orders, Laivly knows the best steps for fast, cost-effective order management resolutions.  

Automate time-consuming research and order inquiries

Laivly’s automated workflows take the guesswork out of tricky order requests.
Laivly automates simple and complex workflows like order tracking, case notes, customer research, and escalations, freeing up valuable time for your agent so they can focus on creating an engaging, on-brand experience for their customer.

Keep your agents on-brand during every interaction

Boost throughput and instantly process, cancel, track, or refund orders using AI-generated response templates written in your brand’s tone and voice.

Eliminate weeks off of your ramp time

Laivly’s advanced automation and on-brand response templates equip new agents to speed through training periods and achieve production levels on average 5 weeks faster.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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