Borders are opening and countries are giving travelers exciting new incentives to visit, but the world of travel and hospitality has vastly changed—it’s more complex than ever. Whether it’s an airline, railway, cruise company, hotel booking platform, or car rental service, travelers expect fast, highly personalized customer service 24/7, 365 days a year. No matter your destination or time zone,
Laivly has you covered.


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We power up the world’s biggest brands

We collaborated with one of the world’s largest vacation rental booking companies to help their agents navigate complex policies, speed up tedious escalation processes, and decrease the number of invalid expenses without negatively impacting the customer experience. In just 3 weeks, we saw:

93%

accuracy of approved expenses

$800,480

 total
savings

20%

increase in
productivity

10%

CSAT
improvement


Laivly improves KPIs across your entire Travel & Hospitality contact center

Guide agents through tricky bookings and requests

Whether you’re booking a reservation or applying a travel promotion, Laivly’s augmented display overlays graphics and suggested next steps to swiftly guide agents through any workflow.

Easily enforce complicated policies

Laivly enforces hospitality and booking policies for even the most complex situations (like re-booking flights or handling lodging cancellations), speeding up the escalation process and reducing the number of invalid expenses being paid out by your company.

Provide fast resolutions for customers on-the-go

Your customers are on the move, and they expect fast, personalized support to get them where they’re going. Prioritize and track guest expense requests, expedite escalations, and handle tricky in-the-moment interactions more efficiently than ever.

Know your customer no matter where they are

From handling flight delays to booking a last-minute car rental, you’ll need all of your customer information in one place. Laivly surfaces data from every tool in your tech stack, providing a detailed 360° customer view from anywhere in the world.

Create meaningful connections that reflect your brand

Connect to your customers no matter where they are with on-brand AI-driven templates for email, social posts, and support tickets. Respond faster than ever while maintaining the personalization and high level of service your customers expect from you.

Reduce the number of inaccurate credits and invalid expenses

ement amounts, expediting approvals, and presenting a helpful checklist of information to consider during every interaction.

Onboard new agents faster than ever, no matter where they are in the world

As the world reopens, there are more travel-related inquiries than ever. Scale your staff and get new agents up-to-speed faster than ever with guided workflows and automated approvals that make onboarding a breeze.

Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Key Features

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