Our AI Exceeds Expectations, Not Budgets
Laivly's CX cobot lets you level the playing field by bringing AI and automation to your contact center’s existing tech stack—right now. Give your clients the technology they want most.
Built for CX
Built for contact centers by contact center professionals. Laivly understands the challenges and goals unique to the BPO industry.
Easy Integration
Easy integration with your contact center's existing tech, no re-platforming needed.
Highly Configurable
Configure the ideal solution based on each CX program's priorities and needs.
Give Your Contact Center a Competitive Advantage
Generate New Leads
Laivly helps contact centers with RFPs by completing the tech requirements and co-pitching a solution and/or pilot.
Improve Economics
A grocery delivery service's CX program saw cost-per-interaction drop by 33% using Laivly, increasing their profitability.
Grow Existing Accounts
Our call center partners have won hundreds of additional seats for their CX programs after implementing Laivly.
Differentiate from Competition
Contact centers working with Laivly report delivering tech improvements to clients 5x quicker than other implementations.
Improve Employee Satisfaction
A survey of CX agents who use Laivly showed 89% would be disappointed if they were no longer able to use it.
Play It Safe (and Secure)
Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.
By the Numbers: How Laivly Boosts Your Customer Service BPO
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Average QA Score
Accurate and consistent messaging and real-time guidance leads to higher-quality interactions.
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Improvement in EHT
Automated research and pre-drafted response templates significantly improve email handle time.
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Improvement in EPH
Attended automation, generative AI, and pre-drafted templates skyrocket the number of emails sent per hour.
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Reduction in AHT
Automated research and pre-drafted response templates drastically decrease handle time.
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Increase in Productivity
Automating time-consuming tasks makes agents more efficient than ever.
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Improvement in CSAT
Streamlined and consistent appeasements keep your customers coming back.
Getting Started with AI for Your Call Center
Laivly's Walk, Run, Fly Approach
WALK
Transcription-Based Agent Guidance & Analytics
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Powerful live transcription
Topic-based agent guidance
Generative AI case notes
Conversational insights and analytics
RUN
Research, Insights & Automations
Surface key information and insights across all systems
Standalone automations
Action-based analytics and reporting
Generative AI Response
Address every issue with accurate, on-brand responses
Generate responses based on brand voice and customer sentiment
Email, chat, social media, and SMS
Complex Guidance & Automations
Completely configurable for your brand's priorities
Target complex workflows with automation
Agent guidance and workflow enforcement
FLY
Fully Unattended AI & Automation
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AI autonomously handles unattended actions and responses
Frictionless handoff to agents, when required