The Contact Center of the Future Is Here
Streamline workflows, guide agents to outcomes, and improve resolution speed, all while maintaining human empathy. Achieve all of this with your existing tech stack — no API necessary.
Our enterprise-level solution isn’t a CRM or a chatbot, and it scales with you, no matter how far you grow. The future is Laivly.
Best of all, Laivly’s orchestration layer allows you to connect your existing tech stack without APIs!
Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request.
Value at Every Level of Your Organization
Laivly delivers tools for success to every team, every department:Transforming Customer Care in Today’s Top Industries
Laivly enhances contact centers and customer care programs for brands with an eye on CX innovation. We deliver solutions to leading companies in:
Retail & eCommerce
Finance & Insurance
CPG & Electronics
Media & Entertainment
Tech Support & IT
Travel & Hospitality
Healthcare & Pharmaceuticals
Features to Make Every Agent Your Best Agent
New or underperforming agents have the biggest impact on your KPIs. With Laivly’s guidance and enforcement tools, even brand new agents can perform at the level of your top agents. Plus, speed to green improves, which means faster ramp and more agile workforce management.
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How Teams Thrive with Laivly
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Average Quality Assurance (QA) Score
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Improvement in Emails per Hour (EPH)
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Improvement in Average Handle Time (AHT)
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Improvement in Customer Satisfaction Score (CSAT)
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Reduction in Incorrect Appeasements
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Increase in Productivity
After implementing a test of the SIDD email template suggestion technology, we saw improved efficiency and swiftly rolled it out to the entire email team with continued success. We continued to be pleased with our partnership and love that our Laivly teams excitedly welcomes new challenges such as customizing SIDD to develop an automated order cancelation process. This effort has not only improved efficiency but also driven greater success rates and CSAT.
Ron Brown
Senior Program Manager, Guest Services
Laivly Provides Scalable, Enterprise-Level Digital Transformation. The Contact Center of the Future Is Here.
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