Your Guide Through
Evolve your contact center with Laivly’s configurable enterprise solutions and bring generative AI, machine learning, and automation to your tech stack in ways you never thought possible.
Discover how Laivly future-proofs your contact center — without replatforming.
Introducing Your New Digital Worker
Meet SIDD, the friendly artificial intelligence that powers the Laivly platform. SIDD uses machine learning, automation, and large language models, including GPT, to reach resolutions faster and with more accuracy. From agent assist to unattended models, SIDD is the digital worker that’s built for the future of CX.
Guide. Respond. Automate. Empower.Laivly solves for the way your contact center operates, delivering meaningful results. Agents feel supported. Stakeholders save money. Customers leave satisfied.
Guided WorkflowsSIDD analyzes each case and predicts the right workflow, guiding agents to the best next steps. Even new agents can resolve cases with confidence.
Smart ResponseWith generative AI and machine learning, SIDD writes, communicates, and solves problems like a human—on brand and with empathy.
Intelligent AutomationSIDD not only guides but also takes action, typing, clicking, navigating, and searching like a human—but lightning fast.
Impossible Was YesterdayYour contact center is capable of more. Faster handle times. Stronger CSAT.
Lower appeasement costs. Smarter CX without replatforming. It’s all possible with Laivly.
Explore the Laivly Interface
SIDD grabs everything the agent needs at the start of a case
Intelligent Features for Smarter CX
Evolve Your Contact Center TodayLaivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success.
Have questions?Please fill out our form below: