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We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed—all while maintaining the empathy that keeps your customers smiling. The future is Laivly.

Laivly Features Schedule a Demo
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We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed—all while maintaining the empathy that keeps your customers smiling. The future is Laivly.

Laivly Features Schedule a Demo
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Laivly powers up performance KPIs across
your entire contact center

We combined the brainpower of the 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.

23%

reduction in
AHT

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12%

improvement
in QA

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34%

increase in
CSAT

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40%

boost in Agent Satisfaction

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggest accurate, on-brand written responses

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Enforce

Ensure policy adherence by restricting certain forms and fields

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Automate

Automate tedious tasks and simplify workflows

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Guide

Provide checklists and suggest next best actions

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Inform

 Gather information across all systems for a 360° customer view

Image

Laivly powers up performance KPIs across
your entire contact center

We combined the brainpower of the 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.

23%

reduction in
AHT

Image

12%

improvement
in QA

Image

34%

increase in
CSAT

Image

40%

boost in Agent Satisfaction

Image

Image

Profit Max

Provide guidance and approvals for concessions and appeasements

Image

Smart Response

Suggest accurate, on-brand written responses

Image

Enforce

Ensure policy adherence by restricting certain forms and fields

Image

Automate

Automate tedious tasks and simplify workflows

Image

Guide

Provide checklists and suggest next best actions

Image

Inform

 Gather information across all systems for a 360° customer view

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Finally, an agent assist that’s
actually smart.

Generic RPA solutions are limited to repetitive, rules-based automations. Laivly can do all of that and way more, continuously learning and improving to completely transform your contact center. All the stuff you wanted to automate but couldn’t? Yeah, we figured it out. 

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Finally, an agent assist that’s
actually smart.

Generic RPA solutions are limited to repetitive, rules-based automations. Laivly can do all of that and way more, continuously learning and improving to completely transform your contact center. All the stuff you wanted to automate but couldn’t? Yeah, we figured it out. 


Seamlessly connect every tool in your tech stack

Laivly’s Orchestration Layer lives on top of your existing software and interacts with any tool an agent uses. This maximizes the ability for Laivly’s AI and automation to synthesize data and make smart, informed decisions while supporting the agent.

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Laivly is powered by 6 product modules; built by contact centres, for contact centres.

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Profit Max

Provide guidance and approvals for concessions and appeasements

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Smart Response

Suggests the best written responses for emails, social, and reviews

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Enforce

Restrict access to certain systems, screens, or forms

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Automate

Automate tedious tasks with just one click

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Guide

Suggest and guide agents on next steps for key workflows

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Inform

Gather contact info across mutliple systems in one easy view

The Laivly orchestration layer lives on top of any existing software

Laivly lives on top of your existing software and interacts with ANY tool an agent uses. This maximizes the ability for Laivly’s AI and automation to synthesize data and make smart, informed decisions while supporting the agent.

Reporting & Analytics some copy here around the value of the insights we’ll provide

Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.

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Laivly provides solutions for every vertical:

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Retail/Ecommerce

Learn More
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Travel/Hospitality

Learn More

Laivly is trusted by popular brands:

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Laivly provides solutions for every vertical:

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Retail/Ecommerce

Learn More
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Travel/Hospitality

Learn More

Laivly is trusted by popular brands:

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Key Features

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