Guide agents through high-value tasks for ongoing coaching and faster speed-to-green.
Automate repetitive, low-value tasks for faster resolutions with less friction and frustration.
Protect against critical errors and enforce process adherence to save on incorrect expenses.
Meet SIDD: Your Agents’ Friendly Sidekick.
Laivly’s agent assist tool, SIDD, acts as the ultimate virtual assistant, boosting speed and accuracy through the power of AI and machine learning. New and seasoned agents alike can focus more time and energy on delivering empathetic, efficient, and satisfying experiences while leveling up key performance indicators across the board.
SIDD sits directly on the desktop and accesses anything the agent can, but at lightspeed. This eliminates the need for any API (application programming interface). Keep your best-in-class tech stack just as it is — Laivly is completely platform-agnostic.
Laivly connects your existing tech stack without APIs.
Now Every Agent Is Your Best Agent.
New or underperforming agents have the biggest impact on your KPIs. With Laivly’s guidance and enforcement tools, even brand new agents can perform at the level of your top agents. Plus, speed to green improves, which means faster ramp and more agile workforce management.
Laivly’s Attended Automation Dramatically Improves KPIs.
Weeks' Reduction in Ramp Time
Increase in EPH (Emails Per Hour)
Improvement in EHT (Email Handle Time)
Laivly Provides Scalable, Enterprise-Level Digital Transformation.
The Contact Center of the Future Is Here.
