Enterprise Automation for Contact Centers

Leveraging AI Technology to Humanize CX

Request a Demo
 

Next-Gen Contact Centers Use Attended Automation.

How do you manage the ever-evolving changes in your contact center? New programs, new agents, new technology, new products — it never stops. You don’t need another CRM or more classroom training. You need a way to support your team in working smarter, not harder.

Laivly’s attended automation technology was designed based on feedback from our global network of 25,000+ customer service professionals. They had challenges, we delivered solutions:

  • Increased agent efficiency
  • Faster agent training and speed-to-green
  • Higher agent retention
  • Better brand protection and fraud prevention
  • More personalized customer experience
  • Deeper insights and easier forecasting
  • Consistently on-brand messaging
  • Stronger process adherence 
  • Seamless tech stack orchestration

The results? Happier agents, happier customers, and a happier bottom line.

Next-Gen Contact Centers Use Attended Automation.

How do you manage the ever-evolving changes in your contact center? New programs, new agents, new technology, new products — it never stops. You don’t need another CRM or more classroom training. You need a way to support your team in working smarter, not harder.

Laivly’s attended automation technology was designed based on feedback from our global network of 25,000+ customer service professionals. They had challenges, we delivered solutions:

  • Increased agent efficiency
  • Faster agent training and speed-to-green
  • Higher agent retention
  • Better brand protection and fraud prevention
  • More personalized customer experience
  • Deeper insights and easier forecasting
  • Consistently on-brand messaging
  • Stronger process adherence 
  • Seamless tech stack orchestration

The results? Happier agents, happier customers, and a happier bottom line.

Image

40%

Boost in Agent Satisfaction

Image

12%

Improvement in QA

Image

34%

Increase in CSAT

Image

23%

Reduction in AHT

Image

Guide agents through high-value tasks for ongoing coaching and faster speed-to-green.

Image

Automate repetitive, low-value tasks for faster resolutions with less friction and frustration.

Image

Protect against critical errors and enforce process adherence to save on incorrect expenses.

Meet SIDD: Your Agents’ Friendly Sidekick.

Laivly’s agent assist tool, SIDD, acts as the ultimate virtual assistant, boosting speed and accuracy through the power of AI and machine learning. New and seasoned agents alike can focus more time and energy on delivering empathetic, efficient, and satisfying experiences while leveling up key performance indicators across the board.

SIDD sits directly on the desktop and accesses anything the agent can, but at lightspeed. This eliminates the need for any API (application programming interface). Keep your best-in-class tech stack just as it is — Laivly is completely platform-agnostic.

Image

Laivly connects your existing tech stack without APIs.

Now Every Agent Is Your Best Agent.

New or underperforming agents have the biggest impact on your KPIs. With Laivly’s guidance and enforcement tools, even brand new agents can perform at the level of your top agents. Plus, speed to green improves, which means faster ramp and more agile workforce management.

Image

Orchestrate

Bridges your entire existing tech stack without APIs

Image

Respond

Suggests accurate, on-brand written responses

Image

Enforce

Guides and restricts for consistent policy adherence

Image

Automate

Automates tedious tasks and simplifies workflows

Image

Guide

Shows workflow checklists and suggests next actions

Image

Inform

Gathers data and insights for an instant 360º view

Image

Orchestrate

Bridges your entire existing tech stack without APIs

Image

Respond

Suggests accurate, on-brand written responses

Image

Enforce

Guides and restricts for consistent policy adherence

Image

Automate

Automates tedious tasks and simplifies workflows

Image

Guide

Shows workflow checklists and suggests next actions

Image

Inform

Gathers data and insights for an instant 360° view

Laivly’s Attended Automation Dramatically Improves KPIs.

0

Weeks' Reduction in Ramp Time

0.3%

Increase in EPH (Emails Per Hour)

0%

Improvement in EHT (Email Handle Time)

Laivly Provides Scalable, Enterprise-Level Digital Transformation.

The Contact Center of the Future Is Here.

Image