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Meet Laivly

The AI and Automation Platform for Contact Centers

Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer service programs. The Laivly platform enables your existing tech stack to leverage generative AI, automation, and machine learning in practical, high-impact ways from day one.

Augment your agents. Supercharge your self-service options. Our approach to AI for CX keeps humanity at the heart of customer service.

Find out just how much is possible.

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Practical Solutions for Next-Gen CX

Agent copilot, autonomous digital worker, or something in between? With Laivly, the choice is yours.

Laivly is defining the future of CX technology with a configurable platform that lets contact centers unlock new levels of customer service across all channels. Seamlessly add Sidd—a digital intelligence that combines generative AI, machine learning, and automation—to your existing tech stack without re-platforming for powerful omnichannel support.
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Every Agent's Trusted Copilot

Sidd guides agents through workflows, displays topic-triggered prompts and reminders, automates repetitive tasks, proactively QAs, performs calculations and estimates, and helps cases reach an optimal resolution quickly and accurately. Sidd also saves time on after-call work by generating plain-language summaries and case notes.
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Digital Worker. Team Player.

Sidd can act as an independent digital agent, handling complex contact types that previously could only be executed by live agents. Leveraging the power of generative AI and intelligent automation, Sidd works directly with your existing tech stack to perform tasks, answer questions, and facilitate self-service by connecting to any automated channel.
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Observe and Report

Sidd quietly observes every data point across your entire tech stack as agents work, giving you unparalleled insight into performance metrics compiled in one unified dashboard for easy analysis. Audit your workflows, red-flag specific actions, and analyze customer behavior. Sidd empowers you to make data-driven decisions, identify opportunities for improvement, and inform targeted coaching initiatives.
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Discover how Laivly evolves your contact center.

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Trust. Safety. Ethics.

We are committed to creating technology that enhances the human experience. Our approach prioritizes using AI and automation in a responsible and ethical manner that recognizes the rights, privacy and equality of everyone. Achieving this requires transparency, collaboration, and a relentless focus on applying leadership and ethics to every step of the development process. We respect the technology, and take responsibility for the impact it will have on our shared future.

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.

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Why Choose Laivly’s Solution for Your Contact Center?

Customers expect easy, effortless experiences, but yesterday’s CX technology solutions don’t deliver. Laivly’s platform brings you the powerful technology of tomorrow - in your contact center today.
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Built for CX

Built for contact centers by contact center professionals. We understand the challenges and goals unique to the CX industry.
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Easy Integration

Easy integration with your contact center’s existing tech, no re-platforming needed. Seamlessly add a layer of powerful automation and generative AI.
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Highly Configurable

Configure the ideal solution based on your CX program’s priorities. It's all of the functionality you want and none of it that you don't.
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Laivly Language Layer

Stay on brand with the proprietary Laivly Language Layer, a blend of filters and guardrails designed to keep AI-generated communication aligned.
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Unparalled Support

Receive an unparalleled level of support from people who understand support. After all, we are contact center professionals.
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Ethical AI Use

Trust our safe, secure, and ethical approach to artificial intelligence. We respect the tech and the impact it has on the world around us.
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Discover How Much More You Can Do with Laivly.

Talk to our team today about how Laivly can help evolve your contact center with generative AI and automation and guide you into the future of CX.
Book a Demo
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