Enterprise Automation for Contact Centers

Leverage AI Technology to Humanize CX
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The Contact Center of the Future Is Here

Streamline workflows, guide agents to outcomes, and improve resolution speed, all while maintaining human empathy. Achieve all of this with your existing tech stack — no API necessary.

Our enterprise-level solution isn’t a CRM or a chatbot, and it scales with you, no matter how far you grow. The future is Laivly.

Best of all, Laivly’s orchestration layer allows you to connect your existing tech stack without APIs!

See how Laivly keeps your information secure

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request.

Value at Every Level of Your Organization

Laivly delivers tools for success to every team, every department:

Transforming Customer Care in Today’s Top Industries

Laivly enhances contact centers and customer care programs for brands with an eye on CX innovation. We deliver solutions to leading companies in:

Retail & eCommerce

Finance & Insurance

CPG & Electronics

Media & Entertainment

Tech Support & IT

Travel & Hospitality

Healthcare & Pharmaceuticals

Features to Make Every Agent Your Best Agent

New or underperforming agents have the biggest impact on your KPIs. With Laivly’s guidance and enforcement tools, even brand new agents can perform at the level of your top agents. Plus, speed to green improves, which means faster ramp and more agile workforce management.
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Explore the Laivly Interface

Ice Breaker for a personal touch
SIDD grabs everything the agent needs at the start of a case

Explore the Laivly Interface

Browse Our Knowledge Base

September 21, 2022
Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit
Learn More
September 7, 2022
4 Data Security Measures Your CX Tech Vendors Should Have in Place
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September 1, 2022
Six Ways Attended Automation Can Transform Your Call Center
Learn More
July 28, 2022
3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)
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July 26, 2022
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
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    See How It All Comes Together

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    How Teams Thrive with Laivly

    Average Quality Assurance (QA) Score
    Improvement in Emails per Hour (EPH)
    Improvement in Average Handle Time (AHT)
    Improvement in Customer Satisfaction Score (CSAT)
    Reduction in Incorrect Appeasements
    Increase in Productivity
    After implementing a test of the SIDD email template suggestion technology, we saw improved efficiency and swiftly rolled it out to the entire email team with continued success. We continued to be pleased with our partnership and love that our Laivly teams excitedly welcomes new challenges such as customizing SIDD to develop an automated order cancelation process. This effort has not only improved efficiency but also driven greater success rates and CSAT.

    Ron Brown
    Senior Program Manager, Guest Services

    Laivly Provides Scalable, Enterprise-Level Digital Transformation. The Contact Center of the Future Is Here.


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