AI Is Smart. Laivly Makes It Useful.
Laivly’s AI agent, Sidd, operates just like a human, assisting your CX team or performing tasks autonomously. Secure, scalable, and designed to fit your existing tech stack, Laivly brings your prompts to life on the production floor.
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Your New Secret to CX Success
Sidd is an AI agent that can support your customer service team or work independently, bringing together technology and contact center operations in a uniquely functional way. Use Sidd Studio to create and deploy your AI agents with ease and data insights to validate and modify them—no APIs or coding required. Let Sidd work solo to resolve customer interactions seamlessly from end to end, or pair Sidd with your agents to create a dynamic duo.
Sidd Duo
Support your agents with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior.
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Sidd Solo
Sidd takes action on customer interactions, performing order look-ups, cross-system research, and other complex workflows independently, from start to finish. When necessary, Sidd consults with human agents—rather than abruptly handing off cases.
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Easily create and deploy Sidd AI agents into your current workflows to operate independently or as support for your human agents. Sidd Studio is your intuitive control center, translating your plain-language prompts into Sidd Duo and Sidd Solo solutions in minutes.
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Which Sidd Strategy Is Right for You?
Discover which AI approach fits your contact center best. Take our quick quiz to find out whether your organization would benefit most from Sidd Duo, Sidd Solo, or a balanced blend. No email required—just helpful insight in less than two minutes.
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Client Success Stories
Laivly's AI agent boosts contact center KPIs for many of the world's biggest brands. Are you ready to be one of them? Talk to our team today about what Laivly can do for your CX program.
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Trust. Safety. Ethics.
We are committed to creating technology that enhances the human experience. Our approach prioritizes using AI and automation in a responsible and ethical manner that recognizes the rights, privacy and equality of everyone. Achieving this requires transparency, collaboration, and a relentless focus on applying leadership and ethics to every step of the development process. We respect the technology, and take responsibility for the impact it will have on our shared future.
Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.
Why Choose Laivly's AI agent for Your Contact Center
Deliver effortless omnichannel experiences for your customers. Laivly’s AI agent, Sidd, drops right onto your agent desktops and enables you to bring the latest technology to your contact center floor today.
Built for CX
Built for contact centers by contact center professionals. We understand the challenges and goals unique to the CX industry from years of real-world experience.
Easy Integration
Easy integration with your contact center’s existing tech, no replatforming needed. Seamlessly add a layer of powerful automation and generative AI without complex APIs.
Highly Configurable
Shape the ideal solution for your CX program’s priorities—no coding necessary! Easily update workflows, policies, and more on the fly in our user-friendly backend configuration studio.
Laivly Language Layer
Stay on brand with the proprietary Laivly Language Layer, a blend of filters and guardrails designed to keep AI-generated communication aligned and PII protected.
Unparalleled Support
Receive an unparalleled level of support from people who understand support. After all, we are contact center professionals with customer service in our DNA.
Ethical AI Use
Trust our safe, secure, and ethical approach to artificial intelligence. We act with intention, because we respect the tech and the impact it has on the world around us.
