The AI and Automation Platform for Contact Centers
Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer service programs. The Laivly platform enables your existing tech stack to leverage generative AI, automation, and machine learning in practical, high-impact ways from day one. Augment your agents. Supercharge your self-service options. Our approach to AI for CX keeps humanity at the heart of customer service.
Find out just how much is possible.
Practical Solutions for Next-Gen CX
Laivly is defining the future of CX technology with a configurable platform that lets contact centers unlock new levels of customer service across all channels. Seamlessly add Sidd—a digital intelligence that combines generative AI, machine learning, and automation—to your existing tech stack without replatforming for powerful omnichannel support.
Guide. Respond. Automate. Empower.Laivly solves for the way your contact center operates, delivering meaningful results. Agents feel supported. Stakeholders save money. Customers leave satisfied.
Guided WorkflowsSIDD analyzes each case and predicts the right workflow, guiding agents to the best next steps. Even new agents can resolve cases with confidence.
Smart ResponseWith generative AI and machine learning, SIDD writes, communicates, and solves problems like a human—on brand and with empathy.
Intelligent AutomationSIDD not only guides but also takes action, typing, clicking, navigating, and searching like a human—but lightning fast.
Impossible Was YesterdayYour contact center is capable of more. Faster handle times. Stronger CSAT.
Lower appeasement costs. Smarter CX without replatforming. It’s all possible with Laivly.
Explore the Laivly Interface
SIDD grabs everything the agent needs at the start of a case
Intelligent Features for Smarter CX
Evolve Your Contact Center TodayLaivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success.
Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.
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