We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed—all while maintaining the empathy that keeps your customers smiling. The future is Laivly.
We equip friendly humans with intelligent automations to create the best customer experiences on the planet. Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed—all while maintaining the empathy that keeps your customers smiling. The future is Laivly.
Laivly powers up performance KPIs across
your entire contact center
We combined the brainpower of the 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.
23%
reduction in
AHT
12%
improvement
in QA
34%
increase in
CSAT
40%
boost in Agent Satisfaction
Profit Max
Provide guidance and approvals for concessions and appeasements
Smart Response
Suggest accurate, on-brand written responses
Enforce
Ensure policy adherence by restricting certain forms and fields
Automate
Automate tedious tasks and simplify workflows
Guide
Provide checklists and suggest next best actions
Inform
Gather information across all systems for a 360° customer view
Laivly powers up performance KPIs across
your entire contact center
We combined the brainpower of the 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.
23%
reduction in
AHT
12%
improvement
in QA
34%
increase in
CSAT
40%
boost in Agent Satisfaction
Profit Max
Provide guidance and approvals for concessions and appeasements
Smart Response
Suggest accurate, on-brand written responses
Enforce
Ensure policy adherence by restricting certain forms and fields
Automate
Automate tedious tasks and simplify workflows
Guide
Provide checklists and suggest next best actions
Inform
Gather information across all systems for a 360° customer view
Finally, an agent assist that’s
actually smart.
Generic RPA solutions are limited to repetitive, rules-based automations. Laivly can do all of that and way more, continuously learning and improving to completely transform your contact center. All the stuff you wanted to automate but couldn’t? Yeah, we figured it out.
Finally, an agent assist that’s
actually smart.
Generic RPA solutions are limited to repetitive, rules-based automations. Laivly can do all of that and way more, continuously learning and improving to completely transform your contact center. All the stuff you wanted to automate but couldn’t? Yeah, we figured it out.
Seamlessly connect every tool in your tech stack
Laivly’s Orchestration Layer lives on top of your existing software and interacts with any tool an agent uses. This maximizes the ability for Laivly’s AI and automation to synthesize data and make smart, informed decisions while supporting the agent.
Profit Max
Provide guidance and approvals for concessions and appeasements
Smart Response
Suggests the best written responses for emails, social, and reviews
Enforce
Restrict access to certain systems, screens, or forms
Automate
Automate tedious tasks with just one click
Guide
Suggest and guide agents on next steps for key workflows
Inform
Gather contact info across mutliple systems in one easy view
The Laivly orchestration layer lives on top of any existing software
Laivly lives on top of your existing software and interacts with ANY tool an agent uses. This maximizes the ability for Laivly’s AI and automation to synthesize data and make smart, informed decisions while supporting the agent.
Reporting & Analytics some copy here around the value of the insights we’ll provide
Access robust reports and analytics you can’t get anywhere else. Laivly’s in-depth insights tie together data across multiple platforms to provide richer, real-time information about your customer interactions.
Laivly provides solutions for every vertical:
Laivly is trusted by popular brands:
Laivly provides solutions for every vertical:
Laivly is trusted by popular brands:
Key Features
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