We make contact centers think

Attended automation, attended AI

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You know your customers. We know contact centers.

Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed — all while maintaining the empathy that keeps your customers smiling. The future is Laivly.

You know your customers. We know contact centers.

Powered by advanced AI, Machine Learning, and Digital Automation, Laivly streamlines workflows, guides agents to outcomes, and provides them with the toolkit to reach resolutions at warp speed — all while maintaining the empathy that keeps your customers smiling. The future is Laivly.

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40%

Boost in Agent Satisfaction

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12%

Improvement in QA

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34%

Increase in CSAT

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23%

Reduction in AHT

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Provide details and powerful insights to drive operations

  • Impact & affect AHT
  • See how agents are spending their time
  • Faster & flexible forecasting
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Automate the repetitive, low value tasks

  • Faster customer experience
  • Less frustration for your users and agents
  • Quicker answers
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Protect and support the high-value tasks

  • Improve process adherence
  • Prevent critical errors & save on incorrect expenses
  • Reduce training time

Seamlessly connect every tool in your tech stack

Laivly powers up performance KPIs across your entire contact Center

Combining the brainpower of 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.

Orchestration Layer

Provide guidance & approvals for concessions & appeasements

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Respond

Suggest accurate, on-brand written responses

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Enforce

Ensure policy adherence by restricting certain forms and fields

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Automate

Automate tedious tasks and simplify workflows

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Guide

Provide checklists and suggest next best actions

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Inform

Gather information across all systems for a 360deg customer view

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Orchestration Layer

Provide guidance & approvals for concessions & appeasements

Image

Respond

Suggest accurate, on-brand written responses

Image

Enforce

Ensure policy adherence by restricting certain forms and fields

Image

Automate

Automate tedious tasks and simplify workflows

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Guide

Provide checklists and suggest next best actions

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Inform

Gather information across all systems for a 360deg customer view

Significantly improve retail contact center KPIs with attended AI automation

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Week Reduction in Ramp Time

0.3%

Productivity improvement in EPH

0%

Improvement in EHT

Laivly provides solutions for every industry

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Retail & Commerce

Put your E-commerce business at the forefront of digital transformation

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CPG

Transform CPG customer experiences with powerful AI and Digital Automation

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Travel & Hospitality

Create amazing Travel & Hospitality experiences across the globe

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