How does AI agent assist work?

AI agent assist provides real-time guidance, automates notes, and pulls insights from multiple systems to help agents resolve issues faster. Sidd Duo agent assist connects across your existing tools to surface the right information at the right moment, reducing handle time while improving accuracy and agent confidence. Read more about Sidd Duo.

Can Sidd integrate with existing CCaaS platforms?

Yes. Laivly created Sidd to work with your current contact center platform without disrupting workflows. It’s designed to layer into your existing environment—integrating with leading platforms and systems—so you can enhance performance without costly migrations or retraining.

Is Laivly enterprise-ready?

Yes. Laivly built our AI-powered Sidd CX Ecosystem for enterprise contact centers. Sidd is designed to meet high standards for security, compliance, and scalability. From data protection to system reliability, Sidd supports complex environments and large agent populations without compromising performance.

How long does implementation take?

Sidd can be deployed in weeks, not months, with minimal IT support required. The Sidd CX Ecosystem—comprising Sidd Intercept, Sidd Solo, Sidd Duo, and Sidd Studio—integrates with your existing systems so teams start seeing value quickly, without long implementation cycles or heavy resource demands.

AI Platform. CX Strategy.
Ops Support. All in One.

Laivly is an all-in-one agentic AI platform with full agent assist. But it’s also a strategy, a partner, and a path to ROI. Born in the contact center. Proven results. Ready to get to work.

You’ve seen the hype. Start seeing results.

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The AI Ecosystem Built for the Reality of CX

Enhance the systems, tools, and workflows your team already uses. The Sidd CX Ecosystem unites agentic AI, agent assist, automation, orchestration, and analytics in one flexible framework that learns and improves with every interaction. It integrates easily with your existing tech—no APIs or rebuilds required—and can scale alongside your CX strategy.

Volume is triaged through Sidd Intercept, resolved by Sidd Solo or supported by Sidd Duo, and managed in Sidd Studio—each tool powerful on its own, and even stronger together.

Agent guidance, workflow and analytics screens

Sidd is your AI frontline, greeting every contact in your brand voice. It authenticates, prioritizes, and resolves contacts in real time, answering questions, completing defined workflows, and transferring seamlessly to agents when needed for faster, more consistent customer care.

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Sidd handling a customer call and sending a link by SMS

Sidd takes action on customer interactions, performing order look-ups, cross-system research, and other complex workflows independently, from start to finish. When necessary, Sidd consults with human agents—rather than abruptly handing off cases.

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Sidd completing a case and sending a customer email

Support your agents with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior.

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Agent on a call with Sidd suggesting responses in real time

Easily create and deploy Sidd AI agents into your current workflows to operate independently or as support for your human agents. Sidd Studio is your intuitive control center, translating your plain-language prompts into Sidd Duo and Sidd Solo solutions in minutes.

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Sidd Studio dashboard with analytics and agent guidance settings

Operationalize AI in Your Contact Center with Laivly

With Sidd, you get AI that makes a meaningful impact, plus a strategy that fits your org, a launch plan that skips the IT backlog, and support that drives real adoption from day one. Stop piloting and start scaling.

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Client Success Stories

Laivly's AI agent boosts contact center KPIs for many of the world's biggest brands. Are you ready to be one of them? Talk to our team today about what Laivly can do for your CX program.

Better Compliance, Less Complexity: AI in Banking, Insurance & Finance

What Retail Brands Are Automating and Why It’s Paying Off

Laivly helps a major beauty retailer shorten Q4 holiday ramp time by 5 weeks with AI-powered agent copilot

All Case Studies

Trust. Safety. Ethics.

We are committed to creating technology that enhances the human experience. Our approach prioritizes using AI and automation in a responsible and ethical manner that recognizes the rights, privacy and equality of everyone. Achieving this requires transparency, collaboration, and a relentless focus on applying leadership and ethics to every step of the development process. We respect the technology, and take responsibility for the impact it will have on our shared future.

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.

Why Choose Laivly's AI agent for Your Contact Center

Deliver effortless omnichannel experiences for your customers. Laivly’s AI agent, Sidd, drops right onto your agent desktops and enables you to bring the latest technology to your contact center floor today.

Built for CX

Built for contact centers by contact center professionals. We understand the challenges and goals unique to the CX industry from years of real-world experience.

Easy Integration

Easy integration with your contact center’s existing tech, no replatforming needed. Seamlessly add a layer of powerful automation and generative AI without complex APIs.

Highly Configurable

Shape the ideal solution for your CX program’s priorities—no coding necessary! Easily update workflows, policies, and more on the fly in our user-friendly backend configuration studio.

Laivly Language Layer

Stay on brand with the proprietary Laivly Language Layer, a blend of filters and guardrails designed to keep AI-generated communication aligned and PII protected.

Unparalleled Support

Receive an unparalleled level of support from people who understand support. After all, we are contact center professionals with customer service in our DNA.

Ethical AI Use

Trust our safe, secure, and ethical approach to artificial intelligence. We act with intention, because we respect the tech and the impact it has on the world around us.

Move Faster. Launch Smarter. Win Sooner. With Laivly.

Sidd is the adaptable AI agent built for the contact center and ready for whatever’s next. Deploy, manage, and evolve AI intelligently with Laivly. Talk to our team today.

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