Sidd Duo Your End-to-End Agent Assist

Sidd Duo is an agent’s indispensable end-to-end partner in productivity. Live transcription. Real-time agent guidance. Automated case notes. Smart response. Insights and auto-QA. Boost performance across every interaction.

Download Sidd Duo for Voice and Chat

Starting at

per seat / month

Real-Time Agent Guidance

Live Transcription & Translation

Automated Case Notes

Smart Response

How Sidd Duo Elevates Your CX

The features you need. The support your agents want. Without all the fluff.

Live Transcription & Translation

Live transcription helps elevate agent comprehension as conversations unfold, with translation in 21 languages. Transcription summaries keep agents on track when toggling multiple cases, plus create a record ideal for QA, coaching, or other analysis.

Real-Time Agent Guidance

Context-aware real-time agent guidance serves up helpful prompts and reminders, empathy cues, and scripts, reinforcing proper workflows, best practices, and brand policies. Agents are ready for the floor 60% faster—and more confident, too.

Automated Case Notes

Dramatically reduce after-call work and lower your average handle time with automated case notes. Agents can move on to the next contact more quickly without sacrificing quality or customer continuity.

Sidd Smart Response

Go beyond autocorrect with real-time, brand-aligned AI writing support that doubles as quality control, anywhere agents write. With just one click, turn any response into a polished, professional, policy-aware message.

The Agent Assist Tool Preferred by More Fortune 500 Companies

Leave high handle times, inconsistent quality, and agent burnout in the past. Sidd Duo is the agent assist tool your team will actually want to use. After all, it’s already used and adored by enterprise CX teams for your favorite brands.

I can close cases faster than ever thanks to Sidd and automated case notes. No more manual note-taking or trying to remember a case later. I just review Sidd’s notes, add or edit if I need to, and that’s it!
Gerson V.

Sidd just saved me 4 minutes of note-taking, plus I didn’t have to ask the customer to slow down or repeat themselves. I could just focus on the conversation and leave the rest to Sidd!
Anne P.

Sidd is making my job 10x easier! Real-time guidance helps me remember to check those little details I sometimes forget. I would be very disappointed if I had to stop using Sidd!
Dean M.

Scale Instantly with Sidd Studio

Keep agents consistent and up to date with just a click. Easily set up and manage your prompts in user-friendly Sidd Studio, then instantly share them to the production floor. Sidd makes it simple to scale.