of Retail CX
Stronger CSAT. Faster handle times. Higher QA scores. Laivly makes it all possible.
Actionable Detection technology ensures inquiries are addressed in the first response.
Time a Breeze
At Laivly, we have one big mission:Supercharge Your Entire Contact Center
We equip friendly humans with intelligent automations to create the best customer experience on the planet.
Work Smart, Save Time, Fight Fraud
SIDD compiles all relevant customer information, from loyalty status to potential for fraud, within seconds. With the details right on their desktop, agents can personalize responses, know when to escalate a case, and choose the right appeasement amount.
Future-Proof Your Tech Stack
Laivly’s AI-powered orchestration layer accesses your systems through the frontend, so there’s no need for replatforming or complex integrations. Instead, it connects all of the tools your team uses and automates things you never thought possible.
Accelerate Speed to Production
SIDD guides agents through complex workflows, providing next-action predictions, case-specific checklists, and automation prompts. When agents, including new ones, always know what to do next, it lowers handle times and reduces costly errors.
SIDD navigates, searches, solves problems, and communicates like a human. It drastically improves efficiency by taking repetitive, tedious work off agents’ plates and automating business functions at lightning-fast speeds.
Watch Those QA Levels Soar
Enjoy hands-off policy enforcement with proactive QA, AI-driven approvals, and safeguards (like blocking form fields). You get better agent compliance, lower appeasement costs, and a more consistent customer experience.
Say Goodbye to Customer Churn
SIDD drafts accurate, on-brand responses in seconds instead of minutes, turning every customer into a loyal one. It can respond autonomously or recommend a template for the agent to personalize, creating a high-touch interaction in less time.
Explore the Laivly Interface
See how it worksIntelligent Features for Smarter CX
Start each case with all the right info.
Laivly even adds an icebreaker for a personal touch.
Get real-time workflow predictions and guidance.
Laivly tells you the best next steps and provides intelligent automation.
Can't remember? Laivly has your back.
Laivly shows you relevant KB articles, external links, and reminders.