Walk, Run, Fly: A Roadmap
Laivly’s no-code Sidd solutions enable you to deploy intelligent automation, conversational AI, and other technologies to your existing tech stack at a pace that works for your contact center.
Create a strategic roadmap targeting small, incremental wins that add up to meaningful impact and rapid ROI—and get you where you want to go even faster.
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Walk
Start with Sidd Spark and a high-frequency use case, like conversation-based real-time guidance, to drive agent adoption and prove value.
Guidance + Notes + Analytics
Target customer conversations with live transcription, real-time guidance, and automated case notes to build agent adoption while gathering powerful analytics with detailed reporting based on topics, clicks, and workflows.
Run
Next, Sidd Pro allows you to add more customized use cases and support for contact channels like email, chat, or SMS. Because Sidd is easily configurable, you can pivot with the changing needs of your contact center.
Research + Actions
Surface key information across any web-based systems so agents always have the details they need, while automated form-filling and process execution save time and improve accuracy.
Policy Enforcement
Overlay guidance onscreen and prevent agents from accessing buttons until specific steps are performed for proactive QA, instant policy change rollouts, and consistent customer interactions.
Enhanced Case Notes
Incorporate additional information not mentioned on a call, such as order numbers, into case notes, and leverage case notes to fill out forms or create email responses.
Fly
When you’re ready, let Sidd Digital Worker work independently, requesting verification, approval, or a handoff—seamlessly and only when necessary.
Respond
Suggest on-brand, on-policy email, chat, and text responses to improve performance for things like WISMO inquiries, customer account administration, policy questions, returns or exchanges, or responding to online reviews.
Discover how Sidd evolves your contact center.
Evolve your contact center with Laivly’s AI agent, Sidd. It’s CX tech that enables brands big and small to leverage AI and automation for meaningful impact. Talk to our team today.
