Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.
4 Data Security Measures Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.
Six Ways Attended Automation Can Transform Your Call Center
Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.
3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)
In virtually any industry, customer appeasement is just a cost of doing business. Offering a concession to avoid or pacify an unhappy customer pays … Read More
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.
Laivly Launch Covered in VentureBeat Exclusive
As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.
Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.
Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.
Should You Be Concerned About Sentient AI?
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data. A … Read More
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More