Customer Contact Week (CCW) in Las Vegas was a convergence of minds shaping the future of customer service through AI innovation. Here are our key takeaways.

When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.

These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.

Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition and close technology gaps.

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country. 

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.

In our swiftly evolving digital ecosystem, connectivity and efficiency are critical. Application Programming Interfaces (APIs) have surged in importance to help us connect essential

In our hyper-connected world, consumers place a high premium on superior and immediate customer service without realizing that providing that level of response is