“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data. A … Read More
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More
Attended Automation: A Contact Center’s Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous … Read More
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More
Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations … Read More
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with … Read More
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an … Read More
Explainable AI
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More