Your Contact Center, Optimized

Laivly is the AI and enterprise automation platform designed specifically for the contact center environment. Get more from your CX program. Higher productivity, stronger customer satisfaction, reduced appeasement costs. It’s all possible with Laivly.

Book a Demo

Say Hello to Sidd.

Reach resolutions faster and with more accuracy while ensuring your customers' information and your brand's reputation are fully protected. Sidd, the artificial intelligence powering the Laivly platform, brings machine learning, RPA, and multiple large language models into your contact center—today.

Support your CX team. Satisfy your customers. Strengthen your bottom line.

Sidd interacts with your tech stack just like a human would. No complex integration or custom APIs.

Sidd Listens

Sidd comprehends written and verbal communication and understands context and intent.

Sidd Acts

Sidd clicks, navigates, searches, and interacts with anything on the screen.

Sidd Writes

Sidd crafts responses with the right tone and empathy, adhering to policy and brand guidelines.

Sidd Learns

Sidd tracks granular insights to identify opportunities for process or performance improvements.

Get to Know the Laivly Platform

Discover the solution designed for what you want to achieve. From Sidd Spark, our powerful low-config option for voice channels, to Sidd Pro, our highly configurable signature solution, our platform delivers results you never imagined. With Laivly, it’s all possible.

Sidd Spark Low Config. Platform Agnostic. Powerfully Simple.

Sidd Spark is a low-configuration, voice-focused solution perfect for CX programs of any seat count looking to save time on after-call work, improve QA scores, and gather actionable insights.

List Title

Live transcription

Real-time agent script engine

Generative AI-enhanced case notes and call summaries

Customizable topic and keyword tracking

Powerful agent performance reporting and QA

Get Started

Sidd PRO Built for the Future of CX.

Sidd Pro, Laivly’s highly configurable signature solution, addresses your brand’s challenges and priorities. Ideal for enterprise contact centers seeking practical and meaningful improvements for complex or multitiered use cases, such as fraud protection, appeasement cost control, or speed to production.