Your Contact Center, Optimized
Laivly is the AI and enterprise automation platform designed specifically for the contact center environment. Get more from your CX program. Higher productivity, stronger customer satisfaction, reduced appeasement costs. It’s all possible with Laivly.
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Get to Know the Laivly Platform
Discover the solution designed for what you want to achieve. From Sidd Spark, our powerful low-config option for voice channels, to Sidd Pro, our highly configurable signature solution, our platform delivers results you never imagined. With Laivly, it’s all possible.
Sidd Spark Low Config. Platform Agnostic. Powerfully Simple.
Sidd Spark is a low-configuration, conversational AI solution perfect for CX programs of any seat count looking to save time on after-call work, improve QA scores, and gather actionable insights.
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Live transcription of voice calls
Real-time agent guidance and script engine
Generative AI-enhanced case notes and call summaries
Configurable workflows, topic tracking, and contact drivers
Powerful agent performance reporting and QA
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Sidd Pro Built for the Future of CX
Sidd Pro, Laivly’s highly configurable signature solution, addresses your brand’s challenges and priorities. Ideal for enterprise contact centers seeking practical and meaningful improvements for complex or multitiered use cases, such as fraud protection, appeasement cost control, or speed to production.
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Surface information from any system (with or without APIs)
Intelligent workflow automation, agent guidance and policy enforcement
Enhanced case notes
Proactive QA and coaching
Enhanced reporting
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Digital Worker Digital Worker. Team Player.
Sidd also can act as an independent AI agent, handling complex contact types that previously could only be executed by humans. Employing generative AI and intelligent automation, Sidd works directly with your existing tech stack to perform tasks, answer questions, and facilitate self-service by connecting to any automated channel.
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Secure unattended operation
Proactive queue monitoring and prioritization
On-brand email, chat, and SMS responses
Intelligent workflow automation
Seamless handoff to agents for edge cases or approvals
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Say Hello to Sidd
Reach resolutions faster and with more accuracy while ensuring your customers' information and your brand's reputation are fully protected. Sidd, the artificial intelligence powering the Laivly platform, brings machine learning, RPA, and multiple large language models into your contact center—today.
Support your CX team. Satisfy your customers. Strengthen your bottom line.
Sidd interacts with your tech stack just like a human would. No complex integration or custom APIs.
Sidd Listens
Sidd comprehends written and verbal communication and understands context and intent.
Sidd Acts
Sidd clicks, navigates, searches, and interacts with anything on the screen.
Sidd Writes
Sidd crafts responses with the right tone and empathy, adhering to policy and brand guidelines.
Sidd Learns
Sidd tracks granular insights to identify opportunities for process or performance improvements.
