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You know your customers.
We know contact centers.

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You know your customers.
We know contact centers.

Learn how Laivly is transforming customer experiences for the world’s biggest brands

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Agent Performance & Efficiency

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Brand Quality & Accuracy

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Agent Training & Satisfaction

Read more about real-life automation success stories

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CASE STUDY

Agent Performance & Efficiency

Driving Agent Performance and Efficiency at a Global CPG Giant.

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CASE STUDY

Brand Quality & Accuracy

Improving online reviews with AI at the world’s largest cosmetic company.

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CASE STUDY

Agent Training & Satisfaction

Sky-rocketing productivity at a high-end beauty retailer.

Read more about real-life automation success stories

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CASE STUDY

Concession Savings

Saving big on concessions at a global hospitality booking platform.

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CASE STUDY

Brand Quality & Accuracy

Improving online reviews with AI at the world’s largest cosmetic company.

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CASE STUDY

Agent Training & Satisfaction

Sky-rocketing productivity at a high-end beauty retailer.

Agent Performance & Efficiency

At a global CPG giant

We improved AHT by 52-60s and saved 1,741 hours over a five-month period, all while increasing QA scores and adherence to brand policies.

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Concessions Savings

At a global hospitality booking platform

We saved over $1m in concessions by implementing CRM controls to significantly reduce invalid expenses that were inconsistent with the company’s policies

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Brand quality and accuracy

At a top cosmetics brand

We doubled email productivity using AI-predictive responses for online ratings and reviews.

Agent training and Satisfaction

At a leading beauty retailer

We helped new agents achieve production levels 5 weeks faster while greatly improving productivity.

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Agent training and Satisfaction

At a leading beauty retailer

We helped new agents achieve production levels 5 weeks faster while greatly improving productivity.