Events
Come say hello to the Laivly team at upcoming events across North America. See below to find out where we'll be next. Want to stay in the know? Sign up for our newsletter and receive updates on the latest conferences, exclusive events, and more from Laivly.
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Upcoming
eTail Connect East 2024
West Palm Beach, FLMay 6-8 2024
eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.
etailconnectwest.wbresearch.com/
Customer Service & Experience West 2024
San Diego, CAMay 13-14, 2024
Customer Service & Experience West brings together 250+ senior executives from the world’s most recognizable brands as peers to take a collective leap forward in strategy, technology, and customer-centricity. #CSX24 is the platform to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed customer expectations in 2024. Propel yourself into a future where exceptional human experiences are a daily reality.
SOCAP Symposium
Memphis, TNMay 14-17, 2024
Navigating the Multifaceted Landscape of CX
Drawing inspiration from the dynamic interplay of a river's currents, the annual Spring Symposium is a confluence of the latest trends, innovative strategies, and thought leadership in the customer experience industry.
Currents & Crossroads has been meticulously designed to explore both present CX currents and upcoming crossroads.
socapsymposium.org
Customer Contact Week: Las Vegas
Vegas, NV - Booth - Coming soonJune 3-6 2024
At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
customercontactweek.com
Customer Contact Week Executive Exchange: New Orleans
New Orleans, LAAug 14-16 2024
More details coming soon
Execs In The Know - Customer Response Summit
Palm Springs, CASept 25-27 2024
More details coming soon
Customer Service & Experience East 2024
Miami, FL - Booth - Coming soonNovember, 2024
Customer Service & Experience East brings together 250+ senior executives from the world’s most recognizable brands as peers to take a collective leap forward in strategy, technology, and customer-centricity. #CSX24 is the platform to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed customer expectations in 2024. Propel yourself into a future where exceptional human experiences are a daily reality.
ICMI's Contact Center Expo
Orlando, FL - Booth #904October 21-24, 2024
ICMI's Contact Center Expo is back in sunny Orlando, FL, October 21 - 24! Be there as contact center industry professionals gather together—as an industry collective—to tackle the challenges and opportunities for 2024 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!
PAST EVENTS
Call & Contact Center Expo
Las Vegas, NVApril 24-25, 2024
The leading event for contact center professionals to enhance customer engagement
Customer Experience & Contact Center Forum
Coral Gables, FLMarch 18-20 2024
Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
consero.com/events/customer-experience-contact-center-forum-3/
Execs In The Know - Customer Response Summit
Tucson, AZMarch 13-15 2024
We’re thrilled to gather our esteemed global community of customer experience (CX) leaders in the vibrant city of Tucson at the exquisite JW Marriott Tucson Starr Pass Resort & Spa, conveniently located near the heart of the city’s cultural scene. Our Summit agenda is meticulously curated, and together we will converge for a dynamic experience of learning, sharing, networking, and engagement. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections.
execsintheknow.com/events/customer-response-summit-tucson-2024/
Customer Contact Week Executive Exchange: Chicago
Chicago, ILMarch 4-6 2024
The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
customercontactweekdigital.com/events-ccwexecutiveexchange
CX USA Exchange
Ft LauderdaleFeb 26-27 2024
North America's Premier invitation-only community meeting for Senior Customer Experience Leaders
cxnetwork.com/events-customer-experience-exchange-usa
Customer Contact Week: Austin
Austin, TX - Booth: 908Jan 23-25 2024
Designed to meet the unique needs of Customer Contact and CX leaders, CCW Austin will provide a comprehensive exploration of artificial intelligence (AI) and self-service while also examining the core topics and emerging trends defining the future of customer contact. Attendees will leave equipped with actionable playbooks and practical strategies through unparalleled industry insights, networking opportunities, and a world-class expo hall brimming with the latest customer-centric tools and technology.
customercontactweekwinter.com
Customer Contact Week Nashville
Nashville, TNOctober 11-13 2023
Elevate Your CX Strategy at the World's #1 Customer Contact Event Series - Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2023, in Nashville from October 11-13, 2023. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.
customercontactweekfall.com
Customer Experience & Contact Center Forum
Litchfield Park, ArizonaOctober 1-3 2023
Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
consero.com/events/customer-experience-contact-center-forum-3/
Customer Response Summit – Austin 2023
Nashville, TNSep 20-22 2023
Join us in Nashville, where we will focus our discussions on “TRANSFORMING CONNECTIONS” – with your customers, organizations, teams, and each other. This fall, September 20-22, 2023, we are headed to Nashville, TN, for Customer Response Summit (CRS). We’re excited to bring our global customer experience (CX) leader community together in the Music City, at the luxurious Grand Hyatt Nashville which is just a stone’s throw away from the downtown music scene. With an agenda built for leaders by leaders, we will be weaving together the common threads of “Transforming Connections” with our customers, teams, and each other. So make plans to join us in Nashville where CX leaders will come together to learn, share, network, and engage.”
https://execsintheknow.com/events/
eTail Connect West 2023
San Diego, CA
Sep 13-15 2023
eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.
etailconnectwest.wbresearch.com/
Customer Contact Week Executive Exchange: Denver
Denver, COAug 9-11 2023
The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
customercontactweekdigital.com/events-ccwexecutiveexchange
National Retail Federation: Nexus
Rancho Palos Verdes, CA
July 10-12 2023
NRF Nexus
Where technology, marketing and digital innovators intersect
Be where the brightest retail minds spill their best-kept secrets. Senior-level expertise. Specialized content. Effortless networking. Seats are limited!
Terranea Resort | July 10-12, 2023!
nexus.nrf.com/
eTail Connect 2023
West Palm, FL
April 26-28 2023
eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.
etailconnect.wbresearch.com/
Call & Contact Center Expo
Las Vegas, NVApril 26-27 2023
THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY
The Call & Contact Center Expo US is the leading customer engagement and business intelligence event.
https://www.callandcontactcenterexpo.us/
The Leading Communications & CX Event
Orlando, FL
March 27-30 2023
For over 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America. Enterprise Connect is where the enterprise IT community gathers to exchange knowledge, network with peers and experts, and explore new technologies and strategies for communications and collaboration..
Customer Experience & Contact Center Forum
Miami, FL
March 20-22 2023
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
consero.com/events/customer-experience-contact-center-forum/
Execs In The Know - Customer Response Summit
Austin, TX
March 1-3 2023
CUSTOMER RESPONSE SUMMIT
Join Us in Austin, "The Live Music Capital of the World"
On March 1-3, 2023, we’re taking Customer Response Summit (CRS) to the Live Music Capital of the World, Austin, TX to explore “Creating Moments That Matter” with our global community of customer experience (CX) leaders. We’re excited to bring our CX community together at the luxurious urban resort, JW Marriott, in the heart of downtown Austin. Make plans to join us for all the CX learning, sharing, networking, and engagement that Customer Response Summit has to offer.
CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” In Austin we will be focusing on the PASSION for Customers, POWER of Technology, and PURPOSE Driven Leadership. CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on CX and customer service.
https://execsintheknow.com/events/customer-response-summit-austin-2023/
The eCommerce & Omnichannel Retail Conference
Palm Springs, CA
Feb 27-March 2 2023
It’s Time To Reconnect, Reimagine, & Reinvent.
eTail is a four-day retreat designed to help you increase the profits from your business.
You get action-packed stories, disruptive strategies, strategic conversations, and connections with top minds at America’s most successful retailers. No commercials. No egos. We cut out the fluff to give you hundreds of strategic takeaways.
Customer Contact Week: San Antonio
San Antonio, TX - Booth #212
Jan 30-Feb 1 2023
Customer Contact Week, the world's #1 customer contact event series, is making its debut in San Antonio, January 31 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry.
customercontactweekwinter.com/
National Retail Federation 2023: Retail's Big Show
New York City, NY
Jan 15-17 2023
Retail’s Big Show is retail’s most important event. With three days of educational programming, an enormous Expo featuring the latest retail solutions, plus an Innovation Lab and Startup Zone featuring breakthrough technology, Retail’s Big Show will introduce you to the ideas, people and partners that will put you on the fast track to success.
nrfbigshow.nrf.com
Execs In The Know - Fall Customer Response Summit
Coronado, CaliforniaOctober 24-26, 2022
Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support. This event is designed for corporate brand leaders responsible for the customer experience strategy and operations within their organizations. CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.”
https://execsintheknow.com/
Customer Contact Week - Nashville
Nashville, TennesseeOctober 12-14, 2022
Customer Contact Week (CCW) is the world’s largest customer contact event series and where customer experience leaders turn to learn about the latest trends and innovations in call centers.
https://www.customercontactweekdigital.com/
Digital Travel US
San Diego, CaliforniaSeptember 19-20, 2022
Digital Travel is the premier interactive conference for travel executives who are looking to re-imagine the customer journey. Join the top minds from hotels, OTAs, airlines, transportation companies, and everything in-between, to share practical insight on how to enhance personalization and improve their online strategies for better cross-channel experiences.
https://digitaltravel.wbresearch.com/
Next Gen CX - CXFS
Boston, MassachusettsJuly 19-20, 2022
From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.
https://nextgencx.wbresearch.com/
Customer Contact Week
Las Vegas, NevadaJune 20-23 2022
Customer Contact Week (CCW) is the world’s largest customer contact event series and where customer experience leaders turn to learn about the latest trends and innovations in call centers.
https://www.customercontactweekdigital.com/
NECCF Annual Conference & Expo
Boston, MassachusettsJune 14, 2022
Join the largest group of contact center professionals and industry experts in New England for a full day of learning and networking.
https://neccf.org/
eTail Connect
Fort Lauderdale, FloridaMay 4-6, 2022
The Invite-Only Forum for Senior eCommerce and Digital Marketing Leaders from Retailers & Brands.
https://etailconnect.wbresearch.com/
SOCAP Spring Symposium
Litchfield Park, ArizonaMay 1-3, 2022
SOCAP’s Spring Symposium: Discovering New Pathways is the event to join hundreds of other CX experts as we share stories and learn from each other about the latest advancements and trends in the customer experience industry. The focus of our event is people, processes & data management and how each is affected by the application of new CX technology.
https://www.socap.org/
Execs In The Know - Spring Customer Response Summit
Clearwater, FloridaMarch 28-30, 2022
Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support. This event is designed for corporate brand leaders responsible for the customer experience strategy and operations within their organizations. CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.”
https://execsintheknow.com/
Call & Contact Center Expo
Las Vegas, NevadaMarch 16-17, 2022
Learn everything you need to know about your customers within seconds—even if their data lives across multiple systems. Get all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.
https://www.callandcontactcenterexpo.us/