BPOs and Call Centers
Laivly's AI agent lets you level the playing field by bringing AI and automation to your contact center’s existing tech stack—right now. Give your clients the technology they want most.
Built for CX
Built for contact centers by contact center professionals. Laivly understands the challenges and goals unique to the BPO industry.
Easy Integration
Easy integration with your contact center's existing tech, no re-platforming needed.
Highly Configurable
Configure the ideal solution based on each CX program's priorities and needs.
Give Your Contact Center a Competitive Advantage
Play It Safe (and Secure)
Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.
Laivly integrates with:
- Amazon Connect
- Avaya
- Bazaarvoice
- Conversocial
- CyberSource
- Freshdesk
- Genesys
- Gladly
- Google Voice
- Guru
- Hive
- Innodata
- Kustomer
- LivePerson
- Medallia
- Mindly
- Oracle
- Powerfront
- Salesforce
- Sprinklr
- Sprout Social
- Talkdesk
- Tracx
- UPS
- YouTube
- Zendesk
By the Numbers: How Laivly Boosts Your Customer Service BPO
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Improvement in AHT
In 3 months, Laivly improved AHT for a delivery service’s escalations approval team by 38.2% and lowered touches per case by 8.8%.
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Lower Cost Per Interaction
A grocery delivery service’s BPO saw cost per interaction drop by 33%, improving the economics on their CPI model.
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Return on Investment
A retail BPO program improved reship rates, delivering average monthly savings of $343+ per agent for a 358% ROI on a single use case.
