BPOs and Call Centers
Laivly's AI agent lets you level the playing field by bringing AI and automation to your contact center’s existing tech stack—right now. Give your clients the technology they want most.
Built for CX
Built for contact centers by contact center professionals. Laivly understands the challenges and goals unique to the BPO industry.
Easy Integration
Easy integration with your contact center's existing tech, no re-platforming needed.
Highly Configurable
Configure the ideal solution based on each CX program's priorities and needs.
Give Your Contact Center a Competitive Advantage
Generate New Leads
Laivly helps contact centers with RFPs by completing the tech requirements and co-pitching a solution and/or pilot.
Improve Economics
A grocery delivery service's CX program saw cost-per-interaction drop by 33% using Laivly, increasing their profitability.
Grow Existing Accounts
Our call center partners have won hundreds of additional seats for their CX programs after implementing Laivly.
Differentiate from Competition
Contact centers working with Laivly report delivering tech improvements to clients 5x quicker than other implementations.
Improve Employee Satisfaction
A survey of CX agents who use Laivly showed 89% would be disappointed if they were no longer able to use it.
Play It Safe (and Secure)
Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.
By the Numbers: How Laivly Boosts Your Customer Service BPO
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Improvement in AHT
In 3 months, Laivly improved AHT for a delivery service’s escalations approval team by 38.2% and lowered touches per case by 8.8%.
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Lower Cost Per Interaction
A grocery delivery service’s BPO saw cost per interaction drop by 33%, improving the economics on their CPI model.
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Return on Investment
A retail BPO program improved reship rates, delivering average monthly savings of $343+ per agent for a 358% ROI on a single use case.
Getting Started with AI for Your Call Center
Laivly's Walk, Run, Fly Approach
Walk
Our voice channel solution brings real-time transcription, call summaries, and topic-triggered guidance to agents during calls while gathering actionable insights into both agent and customer behavior.
Run
From intelligent automation for complex workflows to accurate, on-brand response drafting, our signature omnichannel solution delivers performance improvements across the board and is easily configured to target your goals.
Fly
Sidd can handle emails, chats, SMS messages, and even social platform interactions independently from start to finish while consulting with human agents—rather than taking a case only so far before handing it off.
Explore our Case Studies
View Our Case Studies
