BPOs and Call Centers

Laivly's AI agent lets you level the playing field by bringing AI and automation to your contact center’s existing tech stack—right now. Give your clients the technology they want most.

Built for CX

Built for contact centers by contact center professionals. Laivly understands the challenges and goals unique to the BPO industry.

Easy Integration

Easy integration with your contact center's existing tech, no re-platforming needed.

Highly Configurable

Configure the ideal solution based on each CX program's priorities and needs.

Give Your Contact Center a Competitive Advantage

Generate New Leads

Laivly helps contact centers with RFPs by completing the tech requirements and co-pitching a solution and/or pilot.

Improve Economics

A grocery delivery service's CX program saw cost-per-interaction drop by 33% using Laivly, increasing their profitability.

Grow Existing Accounts

Our call center partners have won hundreds of additional seats for their CX programs after implementing Laivly.

Differentiate from Competition

Contact centers working with Laivly report delivering tech improvements to clients 5x quicker than other implementations.

Improve Employee Satisfaction

A survey of CX agents who use Laivly showed 89% would be disappointed if they were no longer able to use it.

Play It Safe (and Secure)

Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.

By the Numbers: How Laivly Boosts Your Customer Service BPO

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Improvement in AHT

In 3 months, Laivly improved AHT for a delivery service’s escalations approval team by 38.2% and lowered touches per case by 8.8%.

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Lower Cost Per Interaction

A grocery delivery service’s BPO saw cost per interaction drop by 33%, improving the economics on their CPI model.

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Return on Investment

A retail BPO program improved reship rates, delivering average monthly savings of $343+ per agent for a 358% ROI on a single use case.

Explore our Case Studies

What Retail Brands Are Automating and Why It’s Paying Off

Retailers face an outsized contact burden compared to other industries. Whether it’s peak season surges, lost order inquiries, or policy questions whose answers span multiple systems, most contact centers are stretched thin.

View Our Case Studies

Contact us to find out how Laivly can help your BPO!