Meet Laivly
Contact Center AI from Contact Center Experts
Laivly’s proprietary artificial intelligence platform, Sidd, enables the world’s biggest brands to leverage AI, automation, and machine learning into their existing customer service programs, swiftly and without extensive integration barriers.
Laivly solves the challenges of cost, consistency, and productivity for call centers and customer care programs with industry-leading agent assist and autonomous AI solutions.
Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.
Laivly’s Story
Laivly’s story begins in the call center. Collectively, our team has decades of hands-on industry experience, at every level, from agents and leads to operations managers and IT personnel. We understand your CX challenges because we’ve lived them — and we knew there was a better way.
We wanted an easier way to deploy technology that would make a real, measurable impact on every key performance indicator in the contact center and make all the humans involved—agents, leaders, customers—happier, smarter, and more efficient.
Today, our agentic AI platform allows brands to add the latest technology to their existing tech stacks quickly and easily without replatforming, so they can enjoy the benefits of AI immediately and scale at their own pace.
Committed to the Ethical Application of AI
Artificial intelligence and machine learning are intrinsic to Laivly’s technology. However, we know that this power comes with a responsibility to examine the ethics of everything we do.
From the start, Laivly has created technology to enhance the human experience, and we continue to focus on the impact our technology will have on the future—both in the customer service industry and our communities at large. We strive to be a leader in the ethical development and application of machine learning, artificial intelligence, and automation models.
