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Meet Laivly

līv-lē

Customer Care Experts Dedicated to Evolving CX through the Thoughtful, Ethical Application of AI and Automation Solutions.

Contact Center Technology from
Contact Center Professionals

Contact Center Technology from Contact Center Professionals

Laivly’s proprietary artificial intelligence platform, Sidd, enables the world’s biggest brands to leverage AI, automation, and machine learning into their existing customer service programs, swiftly and without extensive integration barriers. Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer care programs with industry-leading agent copilot and self service solutions.

Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.

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Our Story

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Laivly’s origin story begins in the contact center. Collectively, our team has decades of hands-on industry experience, at every level, from agents and leads to operations managers and IT personnel. We understand your CX challenges because we’ve lived them — and we knew there was a better way.

We wanted a way to deploy AI and automation easily for quicker benefits. Seamless communication between legacy tools and modern ones without having to depend on APIs. Better interfaces designed with the contact center agent in mind. Technology that supported training and produced confident, empowered agents. We wanted efficient communication across channels. Effective policy rollouts. Real-time QA.

Essentially, we wanted an easier way to deploy technology that would make a real, measurable impact on every key performance indicator in the contact center and make all the humans involved—agents, leaders, customers—happier, smarter, and more efficient.

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First we designed bespoke technology for the programs we managed and the agents we worked with—but we quickly realized our approach was new and different. It had the power to transform contact centers everywhere. So we set out on a mission to chart a course to the future of customer care.

We started with an agent copilot tool to bring thoughtful automation to every agent’s desktop, freeing them to focus more fully on delivering personalized, empathetic interactions with customers. And as the field of artificial intelligence continues to advance, we’ve created a robust platform of contact center AI and automation solutions ranging from a comprehensive analytics tool to a fully autonomous digital worker.

But no matter how far technology advances, our approach remains the same: keeping humanity at the heart of customer care.

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Committed to the Ethical Application of AI

Artificial intelligence and machine learning are intrinsic to Laivly’s technology. However, we know that this power comes with a responsibility to examine the ethics of everything we do.

From the start, Laivly has created technology to enhance the human experience, and we continue to focus on the impact our technology will have on the future—both in the customer service industry and our communities at large. We strive to be a leader in the ethical development and application of machine learning, artificial intelligence, and automation models.

Discover How Much More You Can Do with Laivly.

Talk to our team today about how Laivly can help evolve your contact center with generative AI and automation and guide you into the future of CX.
Book a Demo
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