Laivly vs. Kore.ai
VS.
Laivly brings AI directly into live customer interactions, empowering agents with real-time guidance and automating the tasks that follow. More than just a conversational platform, Laivly connects people, processes, and systems across the full contact center journey — driving better outcomes on every interaction.
Why Leading Brands Choose Laivly Over Kore.ai
Conversation Intelligence
Yes
Includes advanced LLM-powered analysis, but built into a broader CX automation platform
Yes
Conversational analytics: intent, sentiment, and KPI dashboards
Back-Office Automation
Yes
Integrates directly into enterprise systems to automate post-call tasks, workflows, and tools
Limited
Workflow automation is confined to bot and agent console actions; no true enterprise system-level task automation
Deep Customization
Yes
Deep enterprise integration and workflow-level customization
Limited
No-code/pro-code agent builder, multi-agent orchestration, RAG context
End-to-End Platform
Yes
End-to-end omnichannel CX automation platform plus QA and insights, supporting voice, chat, SMS, and email, both via agent assist and agentic
No
Strong in bot-first orchestration and virtual agents, but lacks full coverage of live agent workflows and post-call automation
Quick Deployment and Iteration
Yes
Built for transforming large, complex contact center operations without APIs or IT lift
No
Requires initial platform setup and technical onboarding to configure orchestration, governance, and agent flows
Automated QA & Coaching
Yes
Instant and proactive AI-driven analytics give deep visibility into sentiment, agent performance, coaching opportunities, contact drivers, and emerging trends, at both aggregated and call-by-call levels
Yes
Automated QA, sentiment-driven coaching prompts, quality scoring across all interactions
Real-Time Agent Assist
Yes
With Sidd Duo tools including live transcription and translation, patented Spear-based real-time guidance, and automated case notes
Limited
Offers real-time task suggestions and bot-led assistance; lacks deep voice transcription and live multi-language capabilities
Choose the Platform That Puts AI to Work Everywhere It Matters
Laivly’s platform is built for more than scripted bots or task-specific automation. Our AI doesn't just power conversations — it powers performance. From real-time agent guidance to click-level automation within enterprise CRMs, Laivly helps high-performing brands embed AI across the entire contact center experience — not just the front end.
See It in Action
Discover how Laivly’s AI platform can transform your contact center from the inside out.
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