Laivly vs. Observe.AI
VS.
Laivly is a fully integrated, multi-channel, end-to-end solution designed to elevate every part of the customer experience. We not only analyze what already happened, Laivly empowers agents in the moment — preventing errors, improving outcomes, and saving time on every interaction.
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Why Leading Brands Choose Laivly Over Observe.AI
Conversation Intelligence
Yes
Includes advanced LLM-powered analysis, but built into a broader CX automation platform
Yes
Primary solution focus, using proprietary automatic speech recognition engine
Automated QA & Coaching
Yes
Real-time feedback for proactive QA, plus holistic performance insights
Yes
Agents do not receive feedback in real time
Real-Time Agent Assist
Yes
With Sidd Duo tools including live transcription and translation, patented Spear-based real-time guidance, and automated case notes
Limited
Primary focus on voice assist, dependent on available integrations
Back-Office Automation
Yes
Integrates directly into enterprise systems to automate post-call tasks, workflows, and tools
No
Automation limited to voice agent only with available APIs
End-to-End Platform
Yes
End-to-end omnichannel CX automation platform plus QA and insights, supporting voice, chat, SMS, and email, both via agent assist and agentic
Limited
AI Agents and agent assist limited to voice
Deep Customization
Yes
Deep enterprise integration and workflow-level customization
No
Customization is limited
Quick Deployment and Iteration
Yes
Built for transforming large, complex operations without APIs or IT lift
No
Dependent on integrations and configuration within platform
Make the Smart Choice for Smarter CX
Laivly’s platform is built to go beyond traditional agent assist or surface-level analytics. Our AI doesn't just listen — it acts. From real-time scripting suggestions to click-level automation within enterprise CRMs, across every channel where customers contact you, Laivly is how high-performing brands build AI into their culture and workflows — not just their call recordings.
See It in Action
Discover how Laivly’s AI platform can transform your contact center from the inside out.
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