EITK Customer Response Summit

Tripadvisor’s Playbook for AI That Gets 5-Star Reviews: How to Avoid the Implementation Mistakes That Break Customer Experience

You’ve seen the pattern: AI projects that start strong, then somehow make everything more complicated. What looked like a quick win turns into months of integration headaches, frustrated teams, and executives asking uncomfortable questions about ROI.

TripAdvisor made this exact mistake. Then Tim Barker and his team developed a holistic approach that transformed their entire customer support operation—dramatically improving resolution times while reducing costs and boosting agent satisfaction.

In this hands-on session, Tim and Laivly’s Matt Bruno will walk you through the same methodology that delivered these results.

What You’ll Experience

Real-World Case Study
Go behind the scenes of TripAdvisor’s AI transformation—what went wrong, what worked, and the lessons that changed everything.

Strategic Framework Deep-Dive
Learn the Answer-Act-Assist methodology and how to think about AI ecosystem design from day one.

Interactive Workshop
Map your own AI workflows and build a phased implementation plan you can execute immediately.

Walk out with your personalized AI workflow map and phased implementation plan.