Don’t Get Tied Up in Tedious Tasks and Workflows.
Guide agents through complex processes in real time with likeliest next action predictions, checklists, and automated approvals that help save time and money while providing the best experience for your customers.
Step-by-Step Guidance in One Easy View
Use helpful case-specific checklists to guide agents through complex processes and policies. Checklists are presented in an easy-to-view augmented display that clearly lists each step so nothing is missed.
Save Time with Pre-Populated Forms
Significantly cut back on handle time and reduce the human error involved in manually filling out form fields. Utilizing AI-based research, Laivly pre-fills forms for the agent and guides them to provide any details it doesn’t know.
Keep Agents Focused on What’s Next
Receive automation prompts throughout every interaction so the agent always knows what to do next. Get notifications to create an escalation ticket, copy notes between systems, or draft an on-brand email response.
Stay On-Brand with Pre-Drafted Responses
For written responses, Laivly uses a combination of AI, ML, and digital automation to quickly gather key details across all systems and pre-draft an on-brand email reply within seconds—your agent just adds their personal touch.
How Laivly Saves the Day
Laivly Is Your Agents' Superpower.
Superhero Agents Make Happy Customers
Ready for the future of attended automation?
Speak to one of our contact center experts to discover how Laivly can completely transform your customer care experience.