Ecommerce & Retail
Elevate Your Brand’s Customer Service Experience.
Laivly’s AI agent, Sidd, supports your agents in providing confident, on-brand customer interactions and brings AI-driven efficiency and consistency to processes such as returns and exchanges, appeasements, online reviews and ratings, and order and inventory management.
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Built for CX
Built for customer care by contact center professionals. Laivly understands the challenges and goals unique to CX programs.
Easy Integration
Easy integration with your program’s existing tech, no re-platforming needed.
Highly Configurable
Configure the ideal solution based on your brand’s priorities and needs, no coding skills required.
Zero Fluff. Zero Friction. One Really Effective AI Agent.
An Agent’s Real-Time Resource
Empower agents handling voice calls with transcription-led solutions. Real-time guidance, sparked by context and keywords, gives agents information they need in the moment, and active call summaries keep them on top of the conversation without unnecessary hold time. In practice, this translated to an average reduction of 62 seconds in call handle time for one cosmetics ecommerce and retail brand.
HT Reduction
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The Case for Automated Case Notes
Save time and improve accuracy with AI summarization and standardized documentation. Case notes become more consistent with Sidd’s contact summaries—which agents can quickly review and refine before saving—leading to fewer touches per contact and more complete and satisfactory resolutions. For one beauty retailer, this saved an average of nearly 4.5 minutes per multi-touch cross-channel case.
HT Savings
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Smart Automation for Smarter Solutions
Streamline operations and scale AI-led solutions for more efficient customer care. Sidd can handle complex workflows to resolution, including on-brand email responses, delivery status updates, damaged or missing item queries, and more, looping in an agent only if or when needed. One ecommerce brand saved nearly 5.5 minutes per multichannel case and 10.5 minutes per email case, plus reduced headcount by 60% for the same volume of emails.
Reduced
0+
Staff Hours per month
Play It Safe (and Secure)
Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.
