Partners in Trust

With Laivly, you get a partner in information security. Our agentic AI solutions were built with contact center security in mind. No PII retention. No APIs or middleware. No public model training. Just a low-risk vendor you can trust to act in your best interest—especially when it comes to protecting data.

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Play It Safe (and Secure)

Laivly has your back when it comes to security. Our technology, whether leveraged as an agent assist tool or an AI agent, is fully compliant with all applicable data protection regulations—including GDPR, CCPA, HIPAA, and PIPEDA—and we undergo rigorous SOC 2 Type 2 and PCI DSS audits annually. Your customers trust you to keep their data safe, and you can expect us to do the same.

Stay in Control of Your Data

Protect your data and sensitive information by knowing exactly how and when it’s used. Laivly does not retain or store any personal data and actively avoids use cases where this would be required.

Encryption: Both in transit and at rest.
PII Protection: Never transmitting or storing personal data.
Access Controls: Restricting access to data based on roles and responsibilities.
Regular Audits: Conducting security and compliance audits.
Incident Response Plan: Having a plan in place to respond to data breaches promptly.
Avoidance of Personal Data Storage: Designing our solutions to minimize exposure and reduce the risk of data breaches.
Data Sanitization Services: At the customer workstation, at our backend in AWS, and manual/automatic audits.

Full Function Without Full Access

Sidd, Laivly’s agentic AI, is a desktop application that can be installed on Windows or MacOS and configured to perform or augment many of the functions agents do in a contact center environment.

The Sidd browser extension allows the Sidd desktop tool to execute front-end tasks in web-based systems and tools, just like an agent would—without APIs. No middleware or integrations, and implementation requires only the level of access given to your agents.

Train Agents, Not Models

Laivly does not use your company’s data to train common or open-source machine learning models—only private models specific to your use case. And we will never store or use your customers’ data, for training purposes or otherwise.

Sanitized aggregate statistical information (e.g. usage and performance logs) may be used for global product development and analytics purposes, but this data is always completely anonymized.

Accreditations & Compliance

Laivly respects your data and supports your secure and compliant contact center.

Visit our Trust Center for a deeper look at our security measures.

Explore Our Trust Center

IT & Security FAQs

For full details and more information, visit our Trust Center: https://trust.laivly.com

Laivly is an agentic AI tool designed to both assist agents and act as an AI agent for customer care programs. It includes a desktop application and a browser extension designed to replicate key tasks typically handled by human agents, such as transcribing calls, filling out forms, and navigating systems to gather information. The solution is specifically designed for use by contact centers and customer care programs.

Laivly’s platform was designed from the ground up with contact centers’ IT and Security teams in mind. Our desktop app limits the need to move data off-system, and no APIs means minimal requirements for development or backend access.

We do not store PII of any kind, and any data transmitted outside your systems is thoroughly sanitized and encrypted. Laivly follows strict policies around model training, only using sanitized data and never training public models.

We do not store any personal data—just essential operational data. This includes user management details (e.g., usernames, user IDs), application diagnostics (e.g., feature usage, success/failure logs), performance management data (e.g., computer specs), and billing data for managing licensing and contact tracking.

At a client’s request, Laivly will store sanitized transcriptions in order to provide enhanced analytics. Alternatively, we can build an automation to store this within a client's CRM.

Laivly utilizes a mix of internal LLMs like Llama3 and external third-party models like OpenAI Whisper for specific tasks. All AI models are designed and deployed in strict compliance with data protection regulations, including GDPR and CCPA.

Data processed by these models is sanitized, encrypted, and regularly monitored for performance and fairness through rigorous testing, audits, and bias detection mechanisms. By request, Laivly can also integrate customer-owned models.

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