The AI agent for Contact Centers

Collaborative AI That ROIs From Day One

Meet Sidd, Laivly’s AI agent for contact centers. Just add it to your agents’ desktops, give it instructions, and watch it operate your existing tech stack.

Our AI agent automates tasks, supports agents in real time, and eliminates friction for customers and agents. Sidd instantly improves efficiency, accuracy, and customer satisfaction—without complex replatforming.

An AI strategy that actually works. ROI from your first call.

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Bring Your Tech Stack to Life

Laivly brings together technology and contact center operations in a uniquely functional way with our AI agent, Sidd. Our Sidd solutions integrate easily with your existing tech stack, no APIs or coding required. Support your agents like never before and offer your customers self-service options that once seemed impossible. It’s omnichannel AI support done right.

Walk

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Our voice channel solution brings real-time transcription, call summaries, and topic-triggered guidance to agents during calls while gathering actionable insights into both agent and customer behavior.
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Run

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From intelligent automation for complex workflows to accurate, on-brand response drafting, our signature omnichannel solution delivers performance improvements across the board and is easily configured to target your goals.
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Fly

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Sidd can handle emails, chats, SMS messages, and even social platform interactions independently from start to finish while consulting with human agents—rather than taking a case only so far before handing it off.
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Discover how Sidd scales with your brand.

Evolve your contact center with Laivly’s AI agent, Sidd. It’s CX tech that enables brands big and small to leverage AI and automation for meaningful impact. Talk to our team today.
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Client Success Stories

Laivly's AI agent boosts contact center KPIs for many of the world's biggest brands. Are you ready to be one of them? Talk to our team today about what Laivly can do for your CX program.
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Laivly helps a major beauty retailer shorten Q4 holiday ramp time by 5 weeks with AI-powered agent copilot

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Increasing efficiency of fraud check process for a grocery delivery service

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Streamlining appeasement policy adherence for a top retailer to drive savings

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More Case Studies

Trust. Safety. Ethics.

We are committed to creating technology that enhances the human experience. Our approach prioritizes using AI and automation in a responsible and ethical manner that recognizes the rights, privacy and equality of everyone. Achieving this requires transparency, collaboration, and a relentless focus on applying leadership and ethics to every step of the development process. We respect the technology, and take responsibility for the impact it will have on our shared future.

Laivly is certified as a PCI DSS Service Provider. The compliance assessment was conducted by Coalfire Systems Inc., an independent Qualified Security Assessor (QSA) and the PCI DSS Attestation of Compliance (AOC) is available to customers upon request, or learn more on our Security & Data Protection page.

Why Choose Laivly's AI Agent for Your Contact Center

Deliver effortless omnichannel experiences for your customers. Laivly’s AI agent, Sidd, drops right onto your agent desktops and enables you to bring the latest technology to your contact center floor today.
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Built for CX

Built for contact centers by contact center professionals. We understand the challenges and goals unique to the CX industry from years of real-world experience.
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Easy Integration

Easy integration with your contact center’s existing tech, no replatforming needed. Seamlessly add a layer of powerful automation and generative AI without complex APIs.
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Highly Configurable

Shape the ideal solution for your CX program’s priorities—no coding necessary! Easily update workflows, policies, and more on the fly in our user-friendly backend configuration studio.
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Laivly Language Layer

Stay on brand with the proprietary Laivly Language Layer, a blend of filters and guardrails designed to keep AI-generated communication aligned and PII protected.
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Unparalleled Support

Receive an unparalleled level of support from people who understand support. After all, we are contact center professionals with customer service in our DNA.
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Ethical AI Use

Trust our safe, secure, and ethical approach to artificial intelligence. We act with intention, because we respect the tech and the impact it has on the world around us.