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Case Study

Laivly helps a major beauty retailer shorten Q4 holiday ramp time by 5 weeks with AI-powered agent copilot

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We collaborated with a major beauty retailer, a leading beauty retailer, to prepare them for their busy holiday ramp season. Specialists—the company’s agents—support multiple brands and products, meaning lengthy training times and costly inefficiencies from inexperienced agents.

Laivly helped new Specialists achieve faster speed-to-production while handling an increased volume of customer inquiries during a hectic Q4:

  • 30% improvement in email handle time
  • 62% reduction in ramp time
  • 16% improvement in CSAT scores
  • 100% adoption rate among agents

Download the case study to read how Laivly helped new com

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