All Articles

Featured Posts

Image

Strategic Planning with Artificial Intelligence

Strategic Planning with Artificial Intelligence
Read More
Image

Beyond Productivity: Using AI and Automation to Create Better Customer Experiences

When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.
Read More
Image

Ready, Set, Leap! How to Overcome the Barriers Preventing Your Contact Center from Adopting AI and Automation

These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.
Read More
Image

Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe. 

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.
Read More
Image

From KITT to Cobots: Driving the Future of Customer Experience

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.
Read More
Image

Forbes Names Laivly as One of Canada’s Best Startup Employers 2024 

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country. 
Read More
A woman holding a laptop computer sits in a chair

The Changing Landscape of Email in Customer Experience

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!
Read More
Customer service agent analytics displaying on a computer

Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.
Read More
Image

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.
Read More
A WFH contact center agent types on a computer keyboard

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
Read More
A man selects a five-star rating in a customer satisfaction survey

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?
Read More
A contact center agent wears a headset by a computer with a graphic overlay of a padlock

4 Data Security Measures for Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.
Read More