Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions
Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…