Featured Posts

If your contact center is just beginning its AI journey, you can build a solid foundation for your AI strategy that will be sustainable for years to come.

When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.

These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country. 

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?