Laivly vs. Balto
VS.
Laivly equips teams of any size with real-time agent support, and then takes it further—turning conversations into action. With automation, multilingual support, and intelligent insights across every channel, Laivly connects what’s said on the call to what happens next in your systems. No heavy setup or IT lift. No siloed tools. Just a smarter, faster way to manage quality and performance at scale.
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Why Leading Brands Choose Laivly Over Balto
Real-Time Agent Coaching
Yes
Adaptive prompts that respond to live dialogue and update in real time based on the flow of the conversation
Yes
Though it may lack deeper contextual awareness and can feel overwhelming to agents in fast-paced interactions
Suggested Response Assist
Yes
Combines real-time conversational context with curated knowledge base references to generate accurate, AI-powered suggestions agents can trust
Yes
References to knowledge base
Instant Value
Yes
Delivers value from day one; Sidd Studio’s self-serve configuration lets you start fast and scale faster, with teams up and running immediately—no delays, no dependencies
No
Takes up to 45 days to go live and often longer depending on complexity; flexibility and fast setup just aren’t part of the package
Quick Deployment and Iteration
Yes
Built for transforming large, complex contact center operations without APIs or IT lift
Yes
Platform supports wide integrations, but specifics on setup and configuration are not publicly detailed
Good for Any Team Size
Yes
Supports organizations of all sizes, from small businesses to global enterprises—because every team needs the right tools to grow
No
Primarily focused on mid-market and enterprise clients, which may make it harder for smaller or fast-moving teams to adapt and scale on their own
Multilingual Support
Yes
Supports 47 languages — a major advantage for global or multilingual contact centers
Limited
English, Spanish and French only
Knowledge Based Integration
Yes
Connects training materials, knowledge bases, QA scorecards, and FAQs to enhance all AI functions—from agent assist to automation and configuration—not just surface next best actions
Limited
Supports document retrieval, but lacks full-document search and advanced RAG-style retrieval.
Integrated QA
Yes
AI-driven insights provide real-time visibility into sentiment, agent performance, coaching opportunities, contact drivers, and trends—viewable across all calls or down to individual conversations, with no manual queries or delays
Yes
Focuses on agent-level QA and real-time coaching, but offers limited depth for broader, business-wide QA analysis across sentiment and CX trends
End-to-End Platform
Yes
Unlike voice-only platforms, it supports full omnichannel engagement across voice, chat, SMS, and email—ideal for modern, multi-touch customer journeys.
No
Primarily optimized for voice
Advanced Technology Stack
Yes
Uses latest models (RAG, GPT, LLMs) for advanced reasoning and generation
Limited
Relies on traditional ML and NLP, with less advanced model capabilities
Autonomous AI Capabilities
Yes
Automates the resolution of customer service cases across all major support channels, freeing up agents for more complex work
Limited
Agents are responsible for handling every case from start to finish, limiting their capacity to engage in higher-value conversations
Real Impact for Agents and Operations
5/5 Stars for the Laivly team!
Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the team's dedication and expertise.
Connor R
Program Manager
Collaborative Team, Compelling Solution
Laivly’s team approach was to get really deep learning on our product and team that allowed them to identify issues we didn’t see ourselves and to formulate available options of solutions to them all while speaking our internal jargoned language. In brief, they found problems we didn’t know we had and told us how to fix them and spoke our language (not some technology mumbo jumbo).
Tim B - Tripadvisor
Director of Business Operations (Customer Support)
Easy solution, high ROI
What stands out is how quickly we were able to implement Laivly across multiple teams. The setup was simple, and onboarding new users has been smooth thanks to the platform’s intuitive design. It gives me full visibility into performance and adoption, and it’s flexible enough to scale as our needs grow. Seeing both the impact and the engagement from users has made it easy to champion internally.
Anonymous
How Laivly Impacts the performance of the agents.
Sidd is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, Sidd ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday.
Christian D
Team Lead
Discover Why Real-Time Coaching Is Just the Beginning
Laivly’s platform goes beyond on-call coaching to connect real-time support with post-call action. From dynamic scripting to automated workflows and QA scoring, Laivly integrates AI across systems and processes—not just conversations. It’s how high-performing brands manage quality, performance, and scale in one platform, without relying on static scripts or manual oversight.
See It in Action
Discover how Laivly’s AI platform can transform your contact center from the inside out.
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