Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
Attended Automation: A Contact Center’s Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous … Read More
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More
Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations … Read More