Agent Assistant Meets AI Agent
Secure, scalable, and easy to adapt. Laivly’s Sidd platform lets you transform your training materials, knowledge base articles, and other operational content into custom-built AI agents, ready for the contact center floor in minutes.
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Get to Know the Sidd Platform
Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor.Â
Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control.
Sidd Spark By Your Side. On the Fly.
Sidd Duo is an easy-to-configure, multi-channel agent assistant, providing everything from real-time guidance, automated case notes, and policy enforcement to cross-system analytics and actionable operational insights.
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Guides agents with proactive scripting and reminders
Speeds up post-call work with Sidd-drafted, on-brand case notes
Improves call cognition with real-time summaries and transcripts
Monitors emerging customer trends and topics with instant reporting
Uncovers workflow issues and coaching points with agent analytics
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Sidd Solo Fully Autonomous. Fully Capable.
Sidd Solo acts as an independent AI agent, accessing your tech stack virtually to take action on customer interactions from start to finish, performing order look-ups, cross-system research, and other complex workflows autonomously.
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Delivers end-to-end resolutions without human intervention
Comprehends context and intent of written and verbal communication
Clicks, navigates, searches, and interacts with anything onscreen
Crafts on-brand, on-policy responses with the right tone and empathy
Tracks granular insights to inform process or performance improvements
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Sidd Studio Where Setup Meets Scale
Sidd Studio, Laivly’s intuitive orchestration platform, enables you to easily build, manage, and deploy Sidd AI agents into your current workflows—in minutes, tailored to your business needs—to support your agent teams or to work independently.
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Create and configure custom AI agents for your specific operational requirements—no IT or coding required
Organize agents into user groups based on channel, location, or other criteria and target groups with relevant features, guidance, and insights
Instantly adjust agent guidance, scripts, workflows, and automations for consistent rollout across channels and users​
Gain immediate visibility into CX analytics with actionable data and reporting for continual performance improvement
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Say Hello to Sidd
Meet Sidd, Laivly’s secure, easy-to-manage AI agent for contact centers. Give it instructions and watch it take action. Support your team, automate your workflows, and do it all with your existing tech stack.
How It Works
Sidd interacts with your tech stack just like a human would.
No complex integration or custom APIs.
Sidd Listens
Sidd comprehends written and verbal communication and understands context and intent.
Sidd Acts
Sidd clicks, navigates, searches, and interacts with anything on the screen.
Sidd Writes
Sidd crafts responses with the right tone and empathy, adhering to policy and brand guidelines.
Sidd Learns
Sidd tracks granular insights to identify opportunities for process or performance improvements.
