Streamline your entire contact center with powerful attended automation
Laivly takes over tedious, repetitive tasks so agents can focus on creating amazing customer experiences. Simplify and automate workflows across all tools to improve accuracy and save valuable time.
Surface important information in real-time
Improve the efficiency of even your most productive agents with automated research and real-time case data sourced from across every tool in your tech stack.
Automatically populate any form
Instantly surface key details to automatically populate form fields and support tickets for the agent. Reduce the human error involved with manual work while reaching a faster resolution for the customer.
Get guidance on next best actions
Laivly follows the agent through every interaction, signaling for automation opportunities like creating an escalation ticket, copying notes between systems, and drafting on-brand email responses to simplify the next steps.
Use Laivly Respond for speedy pre-drafted replies
Use AI-recommended response templates to draft a reply within seconds. The agent just adds their own personalization to create a high-touch interaction that keeps your QA levels soaring.
Laivly can do all that…. and so much more
Process a return
Reply to an inquiry
Solve a complaint
Find order information
Process a refund or warrant case
Surface product information
Transfer case details across multiple systems
Escalate to a supplier or partner
Track an order
Book an appointment
How we Save the day
Accurate and consistent messaging leads to higher-quality interactions.
Automated research and pre-drafted response templates significantly improve email handle time.
Attended automation and pre-drafted responses skyrocket the number of emails sent per hour.
Automated research and pre-drafted response templates drastically decrease handle time.
Automating time-consuming tasks makes agents more efficient than ever.
Fast, streamlined appeasements keep your customers coming back.