You’ve laid out the best possible policies for your business. We make sure your agents stick to them.
Leverage AI, digital automation, and augmented display technologies to enforce business rules and set up system safeguards so your agents accurately adhere to important business policies during every interaction.
Guide Agents to the Right Policy with Attended AI
AI-driven recommendations ensure agents always adhere to policy while maintaining a consistent, on-brand experience that your customers will appreciate.
Ramp time again? Achieve speed-to-production 2.5 times faster with AI-driven policy safeguards (like blocking form fields or restricting clickable areas). Reduce inaccurate appeasements and increase policy adherence—all while delivering a seamless customer experience.
Keep Your Concession Spend in Check
Get creative with solutions that go beyond costly refunds. From extending promotions to suggesting a free month on a subscription, AI-driven approvals proactively recommend appropriate appeasement amounts.
Speed Through Approvals and Escalations
Utilize reactive AI to provide automated approvals on items that previously required authorization from team leaders. Empower agents to offer fast, cost-saving appeasement solutions (like turning a refund into a new sale).
Handle Complex Warranty Claims with Ease
Instantly aggregate key information (like account details and order history), so agents can speed through complex warranty claims and eliminate tedious back-and-forth interactions with the customer.
Laivly Can Do All of That...and so much more.
Ensure compliance to key policies and receive detailed reporting on policy adherence
Maintain a consistent customer experience when resolving order issues or warranty requests
Retain customers and minimize spending on invalid expenses
Boost customer satisfaction (CSAT) and increase customer lifetime value (CLV)
Resolve issues faster than ever with AI-driven automated approvals
Reduce training time and costs associated with poor agent retention
Scale up faster during busy ramp periods
Increase insight into overall spend with granular data to inform larger policy decisions
How Laivly Saves the Day
Accurate and consistent messaging leads to higher-quality interactions.
Increase policy adherence across every channel of your business.
Significantly reduce costly errors and invalid expenses.
New agents achieve production levels faster to produce significant savings on invalid expenses and appeasements.
Efficiency is significantly improved as agents don’t waste time scrambling through complicated processes and decision-making.
Fast, on-brand resolutions keep your customers coming back.
Skyrocket your cost savings by implementing controls within your CRM.
Ready for the future of attended automation?
Speak to one of our contact center experts to discover how Laivly can completely transform your customer care experience.