Respond to customers faster than ever with an AI engine that proactively drafts accurate, on-brand messages.
Leverage Advanced AI, Machine Learning, and Digital Automation.
Quickly gather relevant information across all channels and draft the perfect response within seconds. Whether it’s an email, social media post, review, or support ticket, Laivly has you covered.
Transform Your Customer-Agent Interactions
Turn every agent into a brand expert, equipping them with the toolkit to provide a consistent customer experience across every channel of your business while adhering to important company policies.
Automate Tedious Research
Utilize natural language processing and digital automation to quickly identify all queries in an email and compare it against thousands of prior responses to determine the best possible answer for the agent.
Reply Faster with Pre-Drafted Response Templates
Select a branded template from a list of pre-drafted replies most likely to return the highest QA scores. Time previously spent searching for the right response is instead used to add personalization and empathy.
Review for Accuracy with Smart Editor
Use the intelligent editor to validate for grammar, spelling, and tone in real-time while the agent adds their personal touch. The agent conducts a final quality check before sending, and then Laivly is ready for the next email.
Laivly Is Always Learning
Agents provide constant feedback when they modify a response or select an alternative template, helping Laivly improve accuracy after every case and continuously optimize your customer experience.
How Laivly Saves the Day
Actionable Detection technology ensures all inquiries addressed in the first response.
Spend time personalizing the recommended response instead of searching for the appropriate copy.
Respond within seconds instead of minutes, significantly improving productivity levels and efficiency.
Fast, personalized resolutions turn every customer into a loyal one.
Turn Every Agent into a Super Agent.Let Laivly take over repetitive, low-value tasks (like searching for response templates) so your agents can focus on making a positive impact for their customers. Empowered agents take pride in their work, resulting in boosted morale, increased job satisfaction, and better employee retention.
of Laivly users say better technology boosts job satisfaction
Ready for the future of attended automation?
Speak to one of our contact center experts to discover how Laivly can completely transform your customer care experience.