Transform CPG customer experiences with powerful AI and Digital Automation

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Today’s shoppers want highly personalized omnichannel CPG experiences

From email to online support, and beyond Whether it’s the perfect product suggestion, ultra-fast email responses, or selecting the right appeasement strategy for any situation, Laivly empowers agents to deliver an outstanding CPG brand experience every step of the way.

Enable attended automation across your entire CPG customer journey

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Product Information Support

Expertly answer product-related questions and deliver top-quality support.

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Complaint Resolutions

Swiftly resolve complaints with tact and ease to satisfy every customer.

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Email & Social Replies

Deliver the right reply and make agent life easier with AI-drafted responses.

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40%

Boost in Agent Satisfaction

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12%

Improvement in QA

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34%

Increase in CSAT

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23%

Reduction in AHT

Laivly powers up performance KPIs across your entire contact Center

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Empower agents to become brand experts across thousands of products with on-brand response templates and real-time policy guidance.

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Automate time-consuming tasks like populating tickets and forms, saving time so agents can quickly move through escalations to retail partners and manufacturers.

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Ensure adherence to complex policies across a large brand portfolio with system safeguards like blocked form fields or restricting clickable areas.

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Use business rules-based workflows to proactively prevent costly errors and increase speed-to-production without sacrificing quality.

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From order management systems to loyalty platforms, Laivly seamlessly interfaces with your existing software to gather the most relevant information for your agent.

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Get robust analytics that provides richer, real-time information about your customer interactions to help improve products, packaging, promotions, and more.

Skyrocket KPIs with intelligent CPG contact center automation

52-0s

AHT improvement

1,0

Total hours saved

0 hrs

Extra capacity per FTE

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We power up the world's biggest brands

See how we boost productivity, improve QA scores, and increase speed-to-production at one of the world’s largest cosmetics companies.


Read the Case Study

We power up the world's biggest brands

See how we improve agent efficiency, boost cost savings, and create outstanding customer experiences at a global CPG giant.


Download Case Study
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